ServiceNow Application Manager
ServiceNow Application Manager
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Job Description
Description
Job Summary
This role is responsible for managing a diverse team of exempt individual contributors supervisors and managers supporting complex business units or IT management functions. The role engages in the development of protocols for systems and software while also managing infrastructure design acquisition implementation operation and maintenance. The role serves as a key advisor to senior management provides strategic direction aligns projects with organizational goals and analyzes financial and operational results for improvement. The role also provides architectural and engineering leadership and drives talent management efforts including recruitment performance coaching and career development.
- Lead the IT ServiceNow application supportingInfrastructure and EndUser Services Organization.
- Manage a global application team (including scrum masters developers QA and architect) across multiple agile scrum teams leading and supporting the teams professional growth while ensuring alignment with strategic goals.
- Oversee the entire platform lifecycle from strategic planning and development to deployment adoption and continuous improvement.
- Manage productivity enhancements including faster issue to resolution and automated deployments to improve responsiveness and system stability.
- Drive of the business roadmap by developing advanced endtoend ServiceNow solutions and integrating with HP systems.
- Handle highpriority support escalations resolve recurring issues enhance system reliability and drive initiatives to mitigate risks.
- Engage with senior leadership and stakeholders presenting strategic updates and aligning ServiceNow initiatives with overarching business objectives to drive organizational growth
- Drive Agile delivery enhance transparency and foster crossteam collaboration in alignment with Agile methodology.
- Partner with external vendors and stakeholdersto evaluate and integrate new ServiceNow features and capabilities driving continuous platform evolution and competitive advantage.
Education & Experience Recommended
Fouryear or Graduate Degree in Computer Science Information Technology or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10 years of jobrelated experience or 810 years of management experience preferably in IT supervisory or a related field.
Preferred Certifications
Project Management Professional (PMP) Certification Preferred
ServiceNow Certifications
Knowledge & Skills
Emphasis on ITSM ITOM and CMDB applications of ServiceNow
Cloud Integrations
Amazon Web Services
Auditing
Automation
Business Process
Business Requirements
Change Management
Computer Science
Data Analysis
DevOps
Finance
Information Systems
Information Technology Infrastructure Library
IT Service Management
Microsoft Azure
Project Management
Scrum (Software Development)
Technical Support
CrossOrg Skills
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking
Impact & Scope
Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
Complexity
Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
The base pay range for this role is $136850 $210750 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location jobrelated knowledge skills and experience.
Benefits:
HP offers a comprehensive benefits package for this position including:
o Health insurance
o Dental insurance
o Vision insurance
o Long term/short term disability insurance
o Employee assistance program
o Flexible spending account
o Life insurance
o Generous time off policies including;
412 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
Job
Data & Information TechnologySchedule
Full timeShift
No shift premium (United States of America)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
