Senior Director Home Loans Operations
Senior Director Home Loans Operations
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Job Description
The Senior Director Home Loans Operations is responsible for managing the successful operation of SoFis Home Loans Operations and helping to drive its growth. The role is responsible for managing day to day of the business specifically Underwriting Processing Closing and other such functions critical to taking a Mortgage or Home Equity loan from application to funding. This also includes working with a crossfunctional team including such key functions as Marketing Sales Finance Pricing Technology and our Credit Risk and Compliance partners. This role will report to the VP Business Unit Leader Home Loans and partner closely with them to develop strategic initiatives addressing growth financial performance and delivery of operational excellence.
Key Responsibilities:
Leadership & Strategy:
- Develop and implement operational strategies aligned with the companys overall goals.
- Lead mentor and manage the operations team leadership to achieve performance targets and professional growth.
- Collaborate with executive leadership to shape and drive the strategic direction of Home Loans Operations.
- Lead targeted crossfunctional business growth and improvement initiatives.
Operational Management:
- Oversee daytoday operations including the loan processing underwriting and customer support that happens during a Loan Origination process.
- Ensure all processes are efficient scalable and compliant with industry standards and regulations.
- Continuously evaluate and improve operational workflows to enhance productivity and customer satisfaction.
Regulatory Compliance:
- Maintain uptodate knowledge of relevant regulations and ensure the divisions operations comply with federal state and local laws.
- Implement and monitor compliance programs conducting regular audits and risk assessments.
Performance Monitoring:
- Establish and track key performance indicators (KPIs) to measure operational success.
- Analyze performance data to identify trends address issues and implement improvements.
- Leverage data and analytics to drive business growth and help oversee the P&L.
Customer Experience:
- Drive initiatives to enhance the customer journey ensuring high levels of satisfaction and retention.
- Develop and implement strategies to resolve customer issues promptly and effectively.
- Participate in resourcing / budget marketing strategy and product roadmap discussions advocating for Home Loans Operations initiatives
Collaboration & Communication:
- Foster strong crossfunctional relationships with other departments such as Sales Marketing IT and Finance.
- Communicate operational goals achievements and challenges to stakeholders at all levels of the organization.
Qualifications:
- Minimum of 10 years of experience in mortgage or related financial services industry with at least 5 years in a senior leadership role.
- Deep understanding of home loans products lending processes and regulatory requirements.
- Proven track record of driving operational excellence and leading highperforming teams.
- Exceptional strategic thinking analytical and problemsolving skills.
- Excellent communication interpersonal and leadership abilities.
- Proficiency in relevant software and tools including loan origination systems.
Required Experience:
Exec
Employment Type
Full Time
