Bilingual Constituent Services Specialist - Clerk and Recorder
Bilingual Constituent Services Specialist - Clerk and Recorder
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Job Description
About Our Job
Who We Are
The Office of the Clerk and Recorder serves Denver residents through 3 divisions: the Records and Public Trustee Division the Elections Division and Administration and is involved in state and local law and rulemaking for all of the functions under its purview. Through these functions our office is part of some of the most important parts of Denverites lives: getting married owning property and having a say in their government.
The City and County of Denvers Elections Division (DED) is seeking an accomplished elections professional to serve as the Bilingual Constituent Services Specialist to participate in the administrative and technical functions of Constituent Services which includes services provided by the Elections Front Counter and the Election Call Center.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The expected hourly pay for this position is $20.26 $30.29. We also offer generous benefits for fulltime employees which include but is not limited to:
- A guaranteed lifelong monthly pension once vested after 5 years of service
- 457B Retirement Plan
- 132 hours of PTO earned within first year
- 11 Paid Holidays per year plus 1 personal holiday and 8 hours of Denver Good Deeds volunteer time
- Education Refund Program (ERP) a chance for the city to support your continued learning and career growth by investing in your future with the city
- Care Bank 8 weeks of Paid Family Leave (after the probation period is passed)
- Free RTD Eco Pass
- Competitive medical dental and vision plans effective within 1 month of start date
Location
In this position you will work on site at 200 W. 14th Ave Suite 100 Denver CO 80204. Office hours are 8:00AM 5:00PM inperson four 4 days a week and remote one 1 days a week during the off season; flexible schedule options are available with manager approval. During the election season the employee will work inperson five 5 days from 8:00AM 5:00PM. Overtime is required during the election cycle.
What Youll Do
The Denver Elections Division is currently seeking an eager and dedicated individual to serve as the Bilingual Constituent Services Specialist. This position will primarily support our gold standard of votercentric services by acting as the Divisions liaison at the Elections Front Counter.
The Bilingual Constituent Services Lead Assistant will also:
- Supervise train and ensure best practices for temporary staff (election judges) who work at the Front Counter during election cycles
- Assist constituents in a friendly and professional manner ensuring that information provided is accurate and accessible
- Effectively communicate with constituents in both English and Spanish by phone email and SMS
- Lead Early Voting activities at the Elections Division Main Office and coordinate outofcounty ballot transfers
- Work cooperatively with internal and external stakeholders to provide information about election and campaign requirements to the public
- Plan and implement election processes within the Constituent Services functional area including establishing and maintaining correspondence and call center templates and other election training resources for temporary staff
- Focus on continuous process improvements by tracking constituent services metrics and streamlining work processes
- Process voter registration forms and tasks in SCORE the statewide voter registration system as assigned
- Support voter registration and election activities at City and County of Denver jails as assigned
- Establish and maintain security procedures for mail handling at the Front Counter
- Act as a subject matter expert in elections by continuously reviewing Colorado election laws to accurately inform and instruct the public and internal staff
- Oversee the appropriate secure storage of voter registration documents and election materials at the Front Counter
- Escalate any building security concerns to management and the security team
What Youll Bring
Our ideal candidate will have:
- Bilingual fluency in both English and Spanish
- At least one year of experience working with elections
- Lead/supervisory experience
- Experience working with diverse communities
- Excellent phone presentation and public speaking skills
- Data entry experience with a high attention to detail
- A willingness to work in jail and group residential facility settings
- Experience using SCORE (Colorados Statewide Voter Registration Database)
- Knowledge of election laws statutes and procedures
Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate
- Experience Requirement: Four 4 years of technical or administrative experience.
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
- License/Certifications: Requires a valid Drivers License at the time of application
Required Application Documents
- Resume
- Cover Letter
Application Deadline
This position is expected to stay open until Sunday April 27 2025. Please submit your application as soon as possible and no later than April 27 2025 by 11:59PM to ensure consideration.
About Everything Else
Job Profile
CA2260 Elections Division AssistantTo view the full job profile including position specifications physical demands and probationary period click here.
Position Type
UnlimitedPosition Salary Range
$24.71 $37.07Starting Pay
$24.71 $30.89/hour based on education and experienceAgency
Clerk & Recorders OfficeThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity national origin disability genetic information age or any other status protected under federal state and/or local law.
It is your right to access oral or written language assistance sign language interpretation realtime captioning via CART or disabilityrelated accommodations. To request any of these services at no cost to you please contact with three business days notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work click here for English or here for Spanish.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
