Italian Customer Care Representatives
Italian Customer Care Representatives
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Job Description
Do you want to start a journey as a customer service expert in cooperation with one ofthe leading companiesin the market
Are you native or fluent in Italian
ManpowerGroup Greece on behalf of its client is looking for Italian Customer Care Representatives who know exactly how to make the most out of the clients experience!
Our client is a global BPO leader in customer support providing customized strategies for innovative brands.
Location: Athens
Working Model: hybrid or onsite
You will be reporting to Customer Service Supervisor
What you will do:
As an Italian Customer Advisor you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone email and chat.
More specifically:
- Identify and assess customers needs to achieve satisfaction
- Provide accurate valid and complete information by using the right methods/tools
- Handle customer complaints provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution.
Requirements
- Fluency in Italian language (C1C2 level).
- Previous experience in customer service will be considered as an asset.
- Tech savvy/ Computer literacyProficient English Skills (Oral &Written).
- Enthusiastic patient empathetic multitasking and communicative.
Benefits
- Competitive Salary.
- Indefinite Contract with the company.
- Career Development Opportunities.Participation in Private
- Medical Insurance Program.
- Rewarding Bonus based on employee performance.
- Laptops and headsets provided by the company.
- Flexible working hours.
Recruitment Process:
If you are interested in this role feel free to apply directly. Our consultants will contact the candidates who meet the profiles requirements to arrange an interview.
As for the next steps there will be 2 more interviews with the client either in person or online.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
