Customer Success Specialist
Customer Success Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
$65K $75K Fulltime HybridNorth Phoenix 101/Cave Creek)**
At eBacon were cooking up something special in the construction industry! Were a software company that focuses on certified payroll and fringe benefit management combining time tracking payroll and certified reporting into one solution that helps contractors and subcontractors avoid risk and become more profitable.
With our advanced inhouse development team were not just serving up standard solutions were rapidly responding to market needs with unique products that solve realworld problems. And now were looking for a strong Customer Success Specialist to act as the point of contact with our existing clients putting together user training answering technical questions and tailoring the best solutions for each clients needs. Do you have proven customer service and strong communication skills Read on this may be the place for you!
Key Responsibilities:
- Provide responsive technical support and troubleshooting for our webbased software
- Perform regular client checkins to assess software utilization and recommend optimal solutions for specific business needs
- Conduct engaging virtual oneonone training sessions for clients
What Were Looking For:
- 2 years of technical support experience with webbased software applications
- Proven track record in B2B account management with a commitment to exceptional client service
- Excellent verbal and written communication skills for explaining complex technical concepts
- Strong time management abilities for balancing multiple client priorities
- Experience creating concise technical documentation that enhances user success
- Advanced Excel Skills (VLOOKUP Pivot Tables)
- SQL would be amazing but we can teach you!
- Experience with Certified payroll (DavisBacon and/or State Prevailing payroll) is a huge plus.
**Hybrid working model 2 days inoffice/3 days working from home.
Must be legally authorized to work in the United States without the need for employer sponsorship.
Who are we
eBacon is a financial technology software company located in Phoenix Arizona. We create a lot of innovative financial solutions for the business world with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is inhouse so were always creating cool new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.
We also have excellent benefits including competitive pay plenty of PTO health care 401K matching and fun employee outings. The work we do is serious and we work hard and take great pride in the help we give our clients but we also dont take ourselves too seriously. I mean we do have a bacon strip mascot.
Required Experience:
Senior IC
Employment Type
Full-Time
