Audience Experience Coordinator
Audience Experience Coordinator
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Job Details
Becket MA
Full Time
Description
TITLE: Audience Experience Coordinator
LOCATION: Becket MA
COMPENSATION: $850$950 per week less tax withholdings payable on a biweekly disbursement schedule
STATUS: FullTime Seasonal (approx. April through August 29 2025
5day work week April through June 20 2025
6day work week June 24 through August 29 2025
REPORTS TO: Director of Patron Services
DEPARTMENT: Patron Services
BENEFITS: Three meals a day free access to classes performances talks studio usage complimentary housing if necessary.
We are seeking a passionate and proactive individual to assist the Theatre Manager in the daytoday frontofhouse and administrative patron services operations. This role focuses on all aspects of frontline patron interaction house management coordinating volunteer ushers and working closely with the Production Marketing and Programming departments. Responsibilities include patron venue and event management implementing any changes in performance venues due to weather assisting in volunteer management intern mentorship administrative support formulating audience engagement strategies and working interdepartmentally in assessing patron interactions to foster ongoing improvements.
KEY RESPONSIBILITIES:
- Patron Services
- Deliver excellent customer service by answering questions resolving issues and assisting with ticketing inquiries.
- Implement rain plan coordinating with Marketing and Box Office on communications to the public ticket returns donations etc.
- Lead others effectively in highdemand or emergency situations.
- Understand and confidently enforce patron ticketing and safety policies.
- Front of House
- Supporting the Theatre Manager in patron and venue management across three 3 performance spaces.
- Serve as Manager on Duty (MOD) for multiple performances occasionally independently eventually taking responsibility for a specific venue.
- Collaborate with the Box Office to address ticketing and seating issues promptly.
- Leading and managing a cohort of volunteer ushers
- Mentoring and leading each department intern throughout their specific rotation
- Remain calm and professional while adapting to challenging or emergency situations.
- Maintain cleanliness/presentation of theatre spaces and closing of the space following the end of each performance
- Attend all dress rehearsals and runthroughs
- Administrative
- Comanaging departmental documents prior to and during the festival season.
- Being an administrator within our volunteer management system including scheduling data tracking hours tracking and communications
- Assisting in the completion of Festival Reports following each performance
- Communicate with marketing about program numbers and inserts
- Keeping track of the house counts for each venue
- Communication
- Provide detailed information about performances events classes and related services.
- Communicate with patrons regarding event details changes and special instructions.
- Provide the highest level of customer service to patrons through inperson interactions on campus. Including campus wayfinding frontofhouse support and other administrative duties as assigned.
- Monitor and track volunteer communications via volunteer management software or email. Ensure volunteer communications within 24 hours as needed.
- Teamwork
- The willingness to collaborate instruct and provide guidance to department interns.
- Be able to provide insights and positive solutions to aid in the success of the patron experience.
- Comfortable working interdepartmentally
Qualifications
REQUIRED QUALIFICATIONS
- Previous customer service theater management event management box office and/or arts organizational leadership experience
- Ability to assess and selfdirect customer service detail as it applies to audience engagement
- Strong critical thinking problemsolving and organizational skills
- Ability to multitask work under deadlines and work flexible hours
- Excellent interpersonal communication skills
- Conflict resolution and negotiation skills
- Successful completion of a Background Screening
PREFERRED QUALIFICATION
- Tessitura ticketing experience is desirable
- A valid drivers license preferred
- Previous CPR/First Aid certifications are a plus; Jacobs Pillow will provide additional certification training.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Office setting: Remaining in a stationary position for extended periods moving within the office space as necessary. Shared working space with others in close proximity.
- Working regularly in wooded areas with exposure to native wildlife including but not limited to rodents ticks and mosquitos.
- Working regularly outdoors in all weather conditions including inclement weather.
- Working a 6day work week including early mornings late evenings and weekends.
- Moving equipment up to 50 lbs alone or with assistance.
- Moving through and between multiple locations throughout the entire campus including over uneven terrain.
*Not sure you meet 100 of the qualifications Research shows that men apply for jobs when they fulfill an average of 60 of the criteria but women tend to apply only if they meet 100 of them. Yet people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role. Please use your cover letter to tell us about what you hope to bring to this role. We are dedicated to considering a broad array of candidates including those with diverse workplace experiences and backgrounds. So whether youre returning to work after a gap in employment simply looking to transition or taking the next step in your career path we will be glad to have you on our radar.
APPLICATION PROCESS
Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.
Interview Stages: PreScreen Zoom Hiring Manager Zoom InPerson Site Visit Panel Interview with Key stakeholders.
Additional Documents: We may ask for a writing sample or a sample spreadsheet to better understand your expertise and fit for the role.
Accessibility Accommodations: Should you require any accommodations to facilitate your application please dont hesitate to reach out to us at We are committed to providing support throughout the application journey whether thats through email a phone conversation or a video call.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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