drjobs Operations Manager

Operations Manager

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1 Vacancy
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Job Location drjobs

Bentonville, AR - USA

Yearly Salary drjobs

$ 75000 - 100000

Vacancy

1 Vacancy

Job Description

Position overview:

The Operations Manager will have exposure to a wide range of business activities at SDI and reports to the Account Manger. This role is responsible for overall client satisfaction on a daytoday basis successful and smooth delivery of SDIs value proposition and the fulfillment of all contractual obligations for assigned client(s). Clients that are considered program accounts will have multiple locations have complex operating models and are considered strategic to SDI due to growth potential opportunities. The Operations Manager role serves as the client advocate with SDI corporate headquarters in Jacksonville FL and will drive transactional and tactical excellence while also acting a strategic business partner. Transactional issues such as purchase order and invoice issues are resolved quickly and effectively.

This is an onsite position requiring presence at our clients location in Bentonville AR 5 days a week. This role also simultaneously manages multiple locations and candidates must be willing to travel up to 20 to customer sites as well as to our Jacksonville FL headquarters as needed.

Only candidates local to the Bentonville AR area will be considered.

A typical day in the life of an Operations Manager:

  • On the client side:
    • This person leverages their knowledge of procurement digital supply inventory management and operations experience to represent SDI as the subject matter expert.
    • The Operations Manager will interact directly with a diverse team of personnel responsible for providing different facets of our value proposition to our customers and ensure performance that is best in class across a singular account with multiple site locations.
    • The Operations Manger will effectively deliver the performance management program to all client employees and be responsible for preparing and facilitating the programs direction and presenting the programs KPIs milestones and service delivery to the customers management team.
    • They will function as the primary client interface. As this is a client facing role this person must have a credible presence as a subject matter expert and deliver best in class value to the clients.
    • The right candidate will be able to capture interpret and drive continuous improvement of established site metrics and key performance indicators (KPIs).
    • This role will be responsible for the administration and delivery of services to established service level agreements at the site level.
    • This person will also insure all local transactional issues such as purchase order and invoice issues are resolved quickly and effectively.
  • On the SDI side:
    • The Operations Manager is required to work within a matrix organization to drive stated objectives. As such this position requires exceptional communication skills analytical mindset problem solving and relationship building abilities with leaders across the organization including functional areas such as account management engineering services sourcing procurement human resources finance and information technology.
    • The Operations Manger will have financial management responsibilities for each client and site location requiring the ability to deliver to annual revenue expense and profit goals. To do so this position requires the ability to align organizational strategy to specific plans to deliver results.
    • Additionally this role requires project management experience to control the various innovative projects being delivered at each client location.

The skills youll contribute to our diverse team:

  • Bachelors degree in supply chain management engineering business or equivalent work experience.
  • 3 years experience in Integrated Supply Digital Supply EProcurement Digital Facilities Management or adjacent space (i.e. Logistics Distribution Supply Chain with knowledge of indirect materials).
  • 5 years of client management experience including knowledge of source to pay product sourcing ecommerce catalog management and inventory control of indirect materials.
  • 3 years direct clientfacing experience required.
  • Experience in analyzing data to understand and define program direction objectives troubleshooting and measuring results.
  • Advanced skills with Business Intelligence and Microsoft Office tools.
  • Ability and comfort to develop endtoend customer presentations.
  • Endtoend knowledge of the complete procuretopay transactional life cycle from an SAP or similar ERP perspective.
  • Must have experience utilizing and defining current technologies to deliver client automated visibility to supply and fulfillment including eCommerce plugins personalized recommendation engines advanced analytics services inventory tracking solutions custom product builders custom workflow management chatbots etc.
  • Demonstrated leadership competencies with excellent written and verbal communication. Executive presence superior presentation skills comfortable presenting to senior leadership.
  • Handson manager not afraid to rollup sleeves to perform duties to get the job done.
  • Proven ability to operate with a high degree of autonomy and professionalism.
  • Strong organizational time management and people management skills.
  • Six Sigma certification preferred exposure/knowledge required. Other process methodologies such as Lean Manufacturing etc. will also be considered processoriented strong analytical skills.

Who are we

At SDI were proud to help essential organizations across North America compete more effectively in a challenging global marketplace and keep our economy moving. We do this by thinking differently questioning conventional wisdom and constantly challenging the status quo. Were evolving the way leading manufacturers multisite retailers and higher education think about their maintenance repair and operations (MRO) strategies the critical supply chain of parts materials equipment and consumables necessary to keep plants and facilities operating safely and productively. Every day we help companies eliminate waste minimize risk exposure and stay competitive on an everchanging world stage.

Why work for SDI

The Philadelphia Inquirer named us a Top Workplace in 2023! Additionally we pride ourselves on taking care of our employees. Here are some of the benefits we offer:

  • Health insurance (medical dental and vision).

  • Training and development opportunities 2023 winner of the People Accelerator award.

  • Vacation wellness days pet bereavement days and 12 paid holidays.

  • 401K with a company match.

  • Tuition reimbursement.

  • Student loan repayment assistance.

  • Reimbursement for safety shoes.

  • Discounted tickets to a variety of different vendors.

The pay range for this bonuseligible role is USD $75000 $100000 annually. Individual pay depends on various factors such as role level relevant experience and skills and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

EEO

SDI is proud to be an equal opportunity employer committed to inclusion and diversity. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation for any part of the employment process please let us know by contacting us at . SDI participates in the EVerify program.


Required Experience:

Manager

Employment Type

Full-Time

Department / Functional Area

Operations

About Company

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