T3 Technology Support Associate I
T3 Technology Support Associate I
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Job Description
EquipmentShare is Hiring a T3 Technology Support Associate I
EquipmentShare is searching for a T3 Technology Support Associate I for our corporate office in Columbia MO to support our team as the department continues to grow.
JOB SUMMARY
The primary responsibility of the T3 Technology Support Associate I is to consistently provide exceptional service and support to EquipmentShares internal and external customers in a multichannel environment. Establish and maintain excellent working relationships with rental markets T3 customers and help facilitate support requests throughout EquipmentShare. As a primary customerfacing role the ability to provide professional exceptional timely and accurate service to internal and external customers is critical to the success of this position.
Salary range: $18/hr. Factors including past experience and location may affect final compensation rate.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- Perform job duties in accordance with EquipmentShares vision mission and values as well asmandated state and federal laws and requirements at all times.
- Provide excellent customer service for EquipmentShares customers when responding tocustomer inquiries via telephone chat and email in an accurate timely and professional mannerwithin established quality and service standards.
- Establish and maintain professional working relationships with internal and external customersand work collaboratively with coworkers to achieve departmental and company goals andstandards.
- Utilize exceptional listening skills to understand customer needs and followup with a customercentric response in recommending the correct solutions.
- Utilize product knowledge and appropriate resources to offer efficient and effective technicalsupport and decisionmaking in the process of troubleshooting the T3 Platform for internal andexternal customers.
- Enhance industry and technical knowledge through actively participating in learning and growthopportunities.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS:
Education:
- Highschool diploma at a minimum Associates Degree or above is highly desired.
Licenses:
- None
Language Proficiency:
- Ability to read and comprehend basic/complex communication in written or verbal sources.
- Ability to communicate effectively in English and in written or verbal form using correct grammarpunctuation spelling and sentence structure.
Skills:
- A passion for helping others and a willingness to go the extra mile in providing nothing less thanexceptional service and a positive customer experience.
- Strong organizational skills with attention to detail and accuracy.
- Ability to multitask and maneuver through various programs and applications while providingtimely and superior service to customers.
- Excellent verbal and written communication skills.
- Working knowledge of GSuite including Gmail Google Docs Sheets and Drive.
- Accept responsibility for actions when necessary and learn from mistakes.
- Ability to be flexible adapt to change in a positive manner.
- Ability to work quickly and think logically especially under pressure.
- Ability to reason with difficult and/or upset customers in a courteous and professional manner.
- Selfstarter with an ability to acquire new skills in a proficient manner and a strong positive workethic that contributes to the vision of the department and the company as a whole.
- Must possess a professional yet enthusiastic and friendly demeanor.
- Ability to maintain a high level of confidentiality on sensitive topics.
Physical Requirements:
An employee in this position will sit move about speak on the telephone work on the computer handlefiles and papers reach into file cabinets retrieve supplies from storage shelves lift up to 20 pounds andmake copies.
Reasonable accommodations may be made to enable individuals with disabilities to perform essentialfunctions.
Why Were a Better Place to Work
- Competitive salary.
- Medical Dental and Vision coverage for fulltime employees.
- 401(k) and company match.
- Generous paid time off (PTO) plus company paid holidays.
- Stocked breakroom and full kitchen chef prepared meals daily (breakfast and lunch).
- State of the art onsite gym (Corporate HQ) with instructor ledcourses/Gym stipend for remote employees.
- Seasonal and year round wellness challenges.
- Company sponsored events (annual family gatherings happy hours and more).
- Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
- Opportunities for career and professional development with conferences events seminars and continued education.
About You
Our mission to change an entire industry is not easily achieved so we only hire people who are inspired by the goal and up for the challenge. In turn our employees have every opportunity to grow with us achieve personal and professional success and enjoy making a tangible difference in an industry thats long been resistant to change.
EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation
protected veteran status disability age or other legally protected status.
Required Experience:
IC
Employment Type
Hourly
