Security Guest Services Agent
Security Guest Services Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
That colorful hotel in the desert The Saguaro is a good time. Its not that complicated. Theres plenty of sunshine a buzzing pool scene and lots of local flavor.
- Must be courteous and gracious maintaining a professional demeanor at all times
- Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
- Offer guests an enjoyable experience that conforms to the companys standards of excellence professionalism and friendliness
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Answer house calls assist guests and employees with respect to safety security and hotel operations in a courteous efficient and professional manner
- Respond to all emergencies on property to include but not limited to fire medical severe weather and evacuation
- Initiate and followup all investigations of crimes committed against property and persons
- Assist ill and injured guests and employees ensuring documentation and disposition of reports
- Greet every guest with a smile and maintain eye contact and escort them to their rooms offering assistance as needed
- Conduct walk through observations of entire hotel Watching for suspicious persons entering exiting or loitering around building
- Possess knowledge of all hotel services and amenities
- Maintain high standards of personal appearance and grooming which includes adhering to the proper dress code when working
- Handle all guest interactions with the highest level of hospitality and professionalism which includes accommodating special requests whenever possible resolving customer complaints assisting customers in all inquiries in connection with hotel services hours of operations key hotel personnel inhouse events directions etc.
- Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly via radio to the supervisor on duty; report any alarms similarly
- Maintain accurate records while performing basic office duties including but not limited to camera monitoring shift activity log
- Open vehicle doors and property doors for guests and employees
- Handle and tag guest luggage deliver luggage to rooms upon checkin pick up luggage from room upon departure and move the luggage to storage or the front drive as needed
- Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company delivering clean laundry guest mail/messages or sundry items to guest rooms; running errands for guests and the hotel that may require local travel off the hotel property and responding to other special requests
- Adhere to all standards of operations policies and procedures manuals memos and verbal instructions
- Be familiar with all fire/safety and emergency procedures including OSHA requirements
- Must have valid drivers license
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
