Were Hiring: Automobile Technician
About the Company:
Our client is a prominent Indian multinational ridesharing company with diverse operations in financial services and cloud kitchens.
Role: Automobile Technician
Key Responsibilities:
- Client Interaction
- Welcome and support customers with professionalism and respect
- Validate service requests and gather customer feedback
- Inform customers about repair progress
- Diagnosis
- Assess and diagnose scooters for necessary repairs
- Update diagnosis reports in the Workshop Management System
- Execute and inspect repairs as per customer needs
- System Management
- Monitor and update customer complaints in realtime
- Operate Workshop Management System and ensure compliance
- Update operational status and ETA in CRM and WMS systems
- Monitor scooter health in the Telematics Command Centre
- Technical Repairs
- Possess comprehensive knowledge of OLA Scooters
- Conduct repair and replacement of scooter parts
- Stay informed about OLA technical curriculum and EV developments
- Process and Operations
- Adhere to processes at the Experience Centre
- Manage invoicing and payment collections
- Maintain service bays and ensure functionality
- Parts Operations
- Audit inventory and ensure system accuracy
- Perform GRN and maintain inventory at the Experience Centre
- Manage warranty part reverse logistics
- Safety and Compliance
- Adhere to uniform and protective gear requirements
- Properly handle tool kits and use protective gear
- Ensure availability of firefighting equipment
Requirements
Requirements:
- Only male candidates
- Minimum qualification: 12th pass/diploma/ITI/graduation/postgraduation
- Minimum experience: 6 months in the automobile service sector
Benefits
Salary:CTC per month including PF ESIC Incentive
Required Experience:
IC