Customer Service Agent Korean night shift
Customer Service Agent Korean night shift
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Job Description
About the role:
We love our customers and always aim to provide the best service. If you like working at home this job is for you!
INFO: The Schedule for the nightshift position is midnight 12:00 am) to 08:00 am 5 days/week) with 30 minutes of break.
You will be expected to:
- Customer Service by phone email or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
- Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and highquality communication with clients
- Provide accurate valid and complete information by using the right methods/tools
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant parallel work for the Department of Operations will be performed.
- Work schedule: 00:00 am 8:00 am with 30 minute break
About you:
- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High Korean level (oral & written) and fluent in Spanish or English
- Skilled at planning organizing prioritizing and executing simultaneous tasks.
- Have excellent communication and interpersonal skills.
- Are a solutionoriented and reliable professional.
- Are incredibly detailorientated with excellent timemanagement skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- Candidates must reside in Spain
You can expect to join a group of diverse hardworking team players where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
This role is located in Spain.
Benefits & Perks:
- Home office
- Great work environment with a young international team of talented people to work with!
- Possibility to receive in advance part of your salary by Payflow
- 40 discount on all Fever events and experiences
- Health Insurance
- Gympass Membership
Required Experience:
Unclear Seniority
Employment Type
Part-Time
