Senior Product Coordinator
Senior Product Coordinator
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Job Description
Are you someone who thrives in a fastpaced environment juggles multiple tasks and priorities with ease and has a keen eye for detail If youre a selfstarter who enjoys problem solving delivering excellent client service and coming up with innovative solutions then we would love to have you join our dynamic team as a Senior Product Coordinator! Reporting to the Senior Manager Osler Dash the Senior Product Coordinator works collaboratively with internal and external stakeholders to support the product strategy development sales & marketing and daytoday operations for the Firms firsttomarket franchise disclosure and contracting automation solution Osler Dash.
Osler Hoskin & Harcourt LLP is one of Canadas leading business law firms. Advising many of Canadas corporate leaders as well as U.S. and international parties with extensive interest in Canada our more than 1000 firm members are based in offices in Toronto Montral Ottawa Vancouver Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers students management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.
Major Responsibilities:
- Coding and maintaining customer coded templates in contract automation software Contract Express
- Creating and maintaining customer extranet sites in HighQ
- Troubleshooting customer issues and supporting the resolution of any issues
- Coordinating with vendors to manage new feature requests and resolve technical issues
- Continuous research and awareness of legal technology solutions scheduling and taking part in demos and participating in evaluation against product requirements
- Leading discrete projects as assigned that support the strategy and daytoday operations of the product
- Engaging with customers and participating in working sessions to gather understand and analyze customer business processes
- Assessing customer needs and proposing recommendations and/or alternative solutions to meet customer goals
- Advising on best practices recognizing and recommending process improvement plans and providing postimplementation customer support
- Managing and maintaining product documentation such as product road maps customer/vendor feature request logs vendor update log sales pipeline playbooks checklists and process diagrams
- Traveling to and attending industryrelated conferences conventions and tradeshows to promote Osler Dash
- Supporting business development strategy by regularly performing market research surrounding franchised brands and using that information to perform market analyses and inform prioritization of sales pipeline
- Assisting with other tasks as assigned
Position Requirements
Education and Experience
This position requires a University degree or College diploma in an Information Technology or Business discipline plus a minimum of two to three years relevant experience ideally gained in professional services or a law firm. An equivalent combination of education training and experience will be considered.
Knowledge and Skills
- Strong organizational skills and attention to detail with the ability to multitask and prioritize
- Strong verbal communication and active listening skills
- Exceptional customer service orientation with a friendly professional manner
- Selfstarter who can work independently
- Time management skills in order to work efficiently
- Analytical thinker who can troubleshoot issues and think outside the box when considering potential solutions
- Strong work ethics and collaborative work approach
- Ability to translate technical requirements into userfriendly descriptions
We are currently working in a hybrid work arrangement which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.
Accessibility and Accommodation
We thank all applicants for their interest in Osler; however only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment and we welcome and encourage applications from people with disabilities and people with diverse backgrounds identities and cultures. Accommodations are available upon request for candidates in all phases of the selection process.
Background and Reference Checks
Please note that any offer of employment will be conditional upon background and reference checks including a criminal record check credit check and employment and educational verifications.
If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canadas leading law firms please reply in confidence with a cover letter and rsum by the closing date.
No agencies or phone calls/emails please.
#LIJK1
#LIHybrid
Required Experience:
Senior IC
Employment Type
Full-Time
