Sr Customer Service Representative Float
Sr Customer Service Representative Float
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
GENERAL DESCRIPTION OF POSITION
The Sr CSR (Float) is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals.The employee will also be responsible for promoting and cross selling bank products and services. This position involves floating or traveling to different branch locations as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Responsible for opening all consumer and business accounts and services.
2. Complies with all applicable regulations policies and procedures.
3. Assess customer needs and cross sell appropriate products and services.
4. May function as Teller TellerSupervisororAssistant Branch Manager as needed.
5. Supports and contributes to the attainment of branch goals.
6. Refers new business to company subsidiaries such as insurance mortgage and brokerage.
7. Resolves customer concerns and ensures effective andlong termproblem resolution.
8. Develops and builds customer loyalty.
9. Follows up on referrals made by other team members.
10. Assists with loan origination and processing as needed.
11. Answers customer inquiries relating to products rates and services.
12. Provides ancillary services such as notary services.
13. Responsible for tracking and monitoring of all required documentation.
14. Maintains positive friendly and professional attitude and appearance.
15. Adheres to work schedules.
16.Provides assistance toother retail staff on complex new account issues.
17. Completes required BSA/AML training and other compliance training as assigned. This duty is performed as needed.
18. The ability to work in a constant state of alertness and in a safe manner.
19. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge skill and/or ability required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired) such as basic accounting computer etc. Equivalent of four years in high school plus night trade extension or correspondence school specialized training equal to two years of college plus 2 years related experience and/or training or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in persontoperson and small group situations with customers clientsgeneral publicand other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts such as fractions ratios and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understandingin order tocarry out written oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES LICENSES REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES LICENSES REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet
Basic: 10Key Payroll Systems Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise intermittent standing walking occasionally pushing carrying or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semirepetitive low physical. Semirepetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job the employee is continuously required to talk or hear; regularly required to stand walk sit use hands to finger handle or feel reach with hands and arms; frequently required to stoop kneel crouch or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Required Proficiencies:
Employee must be available to float between work locations as needed
Sales ability in banking or related field
General banking product knowledge
This position requires frequent use of a vehicle during and sometimes after business hours to perform the required duties of the job.Therefore this position is classified as a safety sensitive position.
Required Experience:
Senior IC
Employment Type
Full-Time
