Automotive Internet Manager
Automotive Internet Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Berglund Luxury Roanoke is looking for a resultsdriven customeroriented person to join our team as the Internet Manager. We are part of Berglund Automotive a wellestablished and reputable automotive group with 10 locations representing 20 different automotive brands throughout Southwest and Central Virginia.
Job Summary:
As the Internet Manager you will play a key role in our dealerships success by managing our online presence responding to internet leads and ensuring a seamless onlinetoshowroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom.
Benefits:
- Ongoing training and professional development.
- Career advancement opportunities.
- Paid time off.
- No work Sundays.
- Health dental vision life and disability benefits.
- 401(k) retirement plan.
- Employee discounts on vehicle purchases and service.
- A positive and collaborative work environment.
Key Responsibilities:
- Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates providing exceptional customer service.
- Establish followup schedule with sales appointments and with leads that are not ready to make an appointment or a noshow.
- Provide customers with initial product information & direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Participate in team & process development sessions keeping positive relationships with teammates sales teams and dealership management.
Qualifications:
- Prior sales / customer service experience preferred.
- Prior luxury automotive experience is a plus.
- Excellent communication and customer service skills.
- Attention to detail and organizational skills.
- Strong computer & phone skills (Internet MS Outlook CRM).
- Professional.
- Strong work ethic.
- Minimum high school diploma or equivalent required.
- Valid drivers license and a clean driving record.
Berglund Automotive is an equal opportunity employer and we encourage candidates from all backgrounds to apply.
Required Experience:
Manager
Employment Type
Full-Time
