Analyst Strategic Client Solutions SCS - US hours - Hybrid

The Analyst Strategic Clients Solutions (SCS) (SCS Analyst) works with primary account manager (AM) to maintain and expand relationships within the strategic clients. Working with several AMs the SCS Analyst is responsible for providing key levels of assistance and analysis towards the goals of account management retention and institutionalization and yearoveryeargrowth. This position is a team supporting role with some clientfacing attributes. Minimal travel is required. This position requires hybrid working. This position reports to the regional lead Vice President Strategic Client Solutions and is a highly visible role within Consilio.

Help Protect Existing Business and Grow Total Account Revenue.

SCS primary function is to protect existing account revenue and expand the footprint of business within the account. The SCS Analyst will support the AM and clients through the following activities (not allinclusive):

• Ensure compliance of SCS client playbook workflows and other client guidelines.
• Complete new engagement setup for clients including conflict checks Salesforce opportunity creation and closure and job setup.
• Prepare and coordinate any necessary contractual requirements.
• Monitor project and client communications for items requiring followup and escalation.
• Collate information used for reporting including liaising with Project Management Finance Review and other teams.
• Prepare and generate first draft reports and presentation slides for AM review.
• Review and QC monthly invoices working with Finance to ensure each service line and line item is correct.
• Analyze and present information to assist with answering questions on accounts (e.g. billing or reporting queries).
• Attend regularly scheduled clientlevel and project meetings.
• Collaborate across the SCS team in crossjurisdictional support for global matters.
• Communicate with various personnel levels at SCS clients on key topics (e.g. contracts/SOWs billing playbook).
• Providing general support to the Account Management team and SCS clients as needed.
• Attend weekly SCS calls and internal SCS and Sales Kickoff meetings.

Job Requirements:

• Must be proficient with Excel and Powerpoint.
• Preferred experience: Legalindustry support experience OR extensive experience working with global and/or Fortune 200 Corporations.
• Willingness to work US hours 15h00 23h00 in a hybrid environment.

• 4 Year Degree from an accredited University.
• Selfmotivated and organized with the ability to independently manage time and prioritize projects to meet deadlines.
• Diligence to respond promptly to client and internal requests communicating any unavailability during the working day.
• Problemsolving and can do attitude.
• Attention to detail and ability to produce high quality work product.
• Collaborative and considerate team player.
• A flexible approach to communication; able to adapt message quickly to the appropriate level or function with poise polish and relevance.
• An energetic and detailoriented executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
• Excellent written verbal and analytical skills; ability to articulate complex subject matter to nontechnical audiences in a concise and compelling manner.

Consilios True North Values:

• Excellence We strive to make every client our advocate
• Passion We DO because we CARE
• Collaboration We win together through teamwork and communication
• Agility We flex adapt and embrace change
• People We value respect and invest in our teammates
• Vision We create clarity of purpose and a clear path forward

Consilio LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.