Intermediate Site Reliability Engineer
Intermediate Site Reliability Engineer
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Role Summary:
We are seeking an Intermediate Site Reliability Engineer (SRE) with at least 5 years of experience. Passionate about enhancing application reliability performance and security. The ideal candidate will possess strong development engineering and architecture skills enabling them to troubleshoot code effectively to identify and resolve application issues such as:
Dependency Failures: API failures database query bottlenecks or external service timeouts. Resource Exhaustion: Thread pool exhaustion memory leaks CPU/ Memory spikes or spikes in response time.
Code Issues: Race conditions infinite loops or improper exception handling.
Additionally you will act as a mentor and role model for the team inspiring and guiding them towards achieving a high level of expertise in site reliability engineering. Your leadership will be key in fostering a culture of continuous improvement enabling team members to develop the skills necessary to transition into SRE roles in the future.
Responsibilities:
Lead and implement SRE best practices to foster a strong SRE culture.
Coach mentor and develop junior team members to grow into SREs.
Lead incident response calls to troubleshoot complex system and applicationlevel issues.
Lead RCAs to capture lessons learnt and implement innovative solutions to prevent future incidents from reoccurring.
Design automated solutions to reduce manual tasks enhance system reliability and reduce incident response time.
Implement and improve monitoring alerting and logging utilizing tools such as ELK/Kibana Prometheus Grafana AppD and Datadog.
Implement monitor and report on Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for application services.
Collaborate with business and product owners to establish key performance indicators (KPIs).
Participate in technical training events game day scenarios and chaos engineering.
Provide support for a wide range of applications with a focus on increasing automation repeatability and consistency as well as selfhealing.
Proactively improve application and infrastructure resiliency under various error and performance conditions.
Collaborate with security engineers to develop plans and automation for proactive response to new risks and vulnerabilities.
Provide architectural guidance to software development teams to enhance resiliency efficiency performance and costeffectiveness.
Implement and improve CI/CD pipelines to facilitate seamless and reliable software releases.
Participate in an oncall rotation to respond to incidents and ensure 24/7 system availability.
Qualifications:
Bachelors Degree in Computer Science Software Engineering or related discipline.
Prior experience as a Site Reliability Engineer (SRE) in a previous role. (Minimum 5 years experience.
Prior relevant software Development/Architecture/Engineering/DevOPS experience (Minimum 5 years experience).
Strong experience in building and supporting cloudbased solutions Azure cloud infrastructure and services knowledge and experience preferred.
Experience with virtualization and container solutions such as Docker and Kubernetes.
Familiarity with Databricks Event Hub Redis Azure Service Bus Azure Functions and Tomcat.
Experience with Windows based systems and Linux administration.
Experience with configuration management and deployment automation tools (e.g. Chef Terraform Puppet Ansible Jenkins Spinnaker ArgoCD GitHub Actions).
Proficiency in programming languages such as Java JavaScript and Python.
Working knowledge of database technologies (e.g. SQL Server MySQL PostgreSQL).
Experience with monitoring and logging solutions (e.g. Prometheus Grafana ELK stack AppDynamics DataDog).
Strong debugging and optimization skills with the ability to automate routine tasks.
Systematic problemsolving approach with strong communication skills and a proactive mindset.
Knowledge of standard production practices including change management and incident management (ITIL).
Experience building CI/CD pipelines and Blue/Green Zero Downtime deployment strategies.
Troubleshooting experience with diverse hosting technologies web servers Java applications operating systems network components and web browsers.
Nice to Have:
Proficiency in Linux including experience compiling kernels tracing syscalls understanding TCP.
Knowledge of opensource software and contributions to the opensource community.
Familiarity with Rhapsody and various healthcare messaging standards such as HL7 and FHIR.
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$109800 $118100 a year
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Employment Type
Full-Time
Key Skills
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