AI Delivery manager
AI Delivery manager
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Job Description
About this role
At Writer we help our customers become AIfirst companies by transforming each function in their organization in a deeply partnered way. Companies need to become AIfirst in a way that scales securely is easy for IT to maintain and ensures adoption. Writer is the purposebuilt solution for that. As an AI Program Delivery Manager youll help enterprises adopt Writer enabling them to transform their processes and workflows to be AIfirst. You play a key role in ensuring that customers gain early wins and establish the foundation for AI adoption at scale.
Your responsibilities:
Act as part of the account team partnering closely with Customer Success Managers and Account Executives to ensure successful customer adoption of Writer.
Define and own a comprehensive delivery plan across all workstreams mapped to our customer success blueprint (delivery methodology).
Collaborate with customers on program planning and hold crossfunctional teams accountable to the plan for key deliverables and milestones.
Proactively identify assess mitigate and escalate as needed potential risks that could impact the success of the customers adoption of the Writer platform.
Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle.
Is this you
Strong background in complex program and/or project management delivering SaaS and/or enterprise AI solutions for Fortune 500 customers.
Highly consultative and also experienced in the art of change management. You know how to motivate unblock and overcome barriers to large transformational change.
An excellent communicator and collaborator able to juggle multiple priorities and create the right accountability for success.
Demonstrated expertise leading large complex and global organizations through significant technological change with leading edge technology.
Customer outcomeoriented: a laser focus on delivering solutions that create meaningful business results.
Experience with AI transformation in the enterprise a plus
7 years of B2B SaaS or AI delivery management either inhouse or as part of a global consulting firm
Significant experience in client management serving as the primary piont of contact during implementation
Deep technical knowledge of and curiosity about LLMs Graph RAG and the art of the possible with the application of this technology for an enterprise
Bachelors degree in Computer Science or other core STEM area of study
#LIHybrid
Benefits & perks (US Fulltime employees)
Generous PTO plus company holidays
Medical dental and vision coverage for you and your family
Paid parental leave for all parents 12 weeks)
Fertility and family planning support
Earlydetection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual worklife stipends for:
Home office setup cell phone internet
Wellness stipend for gym massage/chiropractor personal training etc.
Learning and development stipend
Companywide offsites and team offsites
Competitive compensation company stock options and 401k
Writer is an equalopportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page you acknowledge and agree to Writers Global Candidate Privacy Notice.
Required Experience:
Manager
Employment Type
Full-Time
