Dealership Concierge Part-Time
Dealership Concierge Part-Time
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
The Dealership Concierge provides an exceptional customer experience by assisting customers with their needs helping them navigate the dealership and ensuring seamless interaction with staff throughout the service process.
This position requires strong communication organizational skills and a customerfocused approach to create lasting impressions and positive relationships.
- Greet customers warmly upon arrival and offer assistance with their needs such as providing beverages and snacks.
- Answer questions and respond to customer inquiries in a professional manner.
- Direct customers to appropriate departments (sales service finance) or staff members.
- Maintain a welcoming and organized environment in the dealerships waiting area.
- Assist in scheduling ride service for customers.
- Ensure customers are updated about the status of their vehicle service.
- Coordinate between customers and service departments to ensure timely and efficient services.
- Handle customer complaints or concerns in a calm professional manner and communicate complaint to appropriate manager.
- Maintain beverage and snacks areas ensuring they are well stocked clean and organized.
- Ensure the waiting area is clean safe and welcoming for all customers.
- High school diploma or equivalent; additional certifications or training in customer service is a plus.
- Proven experience in a customerfacing role preferably in a dealership or retail setting.
- Excellent communication interpersonal and problemsolving skills.
- Ability to multitask and manage time effectively in a fastpaced environment.
- Strong attention to detail and organizational skills.
- Basic knowledge of automotive services and the dealership process is a plus.
- Proficiency with office software and dealership management systems.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift up to 15lbs pounds occasionally.
Work Schedule:
- Flexible schedule based on dealership hours including holidays and weekends.
Employment Type
Part-Time
Key Skills
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