Complaints Management Specialist
Complaints Management Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position : Complaints Management Specialist
Location : Covington GA
Duration : 9 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Healthcare
Level Of Experience: MidLevel
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Note:
Bachelor degree required
Job Description:
The Field Assurance Specialist will coordinate the review investigation and corrective actions associated with product complaints with the responsible manufacturing facilities in accordance with Corporate and Divisional policies and procedures Quality System Regulations and other regulatory requirements.
Duties:
- Receive complaints and followup to collect relevant information from the user.
- Decision making skills for complaint determination.
- Responsible for accurate complaint entry for disposable medical devices and capital equipment for both domestic and international customers.
- Followup with customers and sales representatives to obtain additional information when necessary and to request return of overdue complaint samples.
- Arrange for the return of complaint samples.
- Matches any returned samples with their corresponding complaint files and performs preliminary evaluations on returned samples to verify they are correct per the documented file.
- Review and approve investigations performed by the manufacturing site or OEM supplier.
- Followup with investigators on aging investigations.
- Performs final review for closure of nonreportable complaint files to ensure accuracy completeness and attention to detail.
- As needed perform training on complaints for sales forces.
- Attends training on new products or changes to existing products.
- Generates results letters to customers.
- Followup with International Business Centers regarding overdue results letters if applicable.
Required Experience:
Unclear Seniority
Employment Type
Full Time
