Head of Customer Enablement Basecamp

Head of Customer Enablement Basecamp

• Customer Success: Youll directly impact the adoption utilization and ultimately the success of our customers with the Qualtrics platform.
• Category Leadership: Youll solidify Qualtrics position as the leader in XM by creating the gold standard for customer enablement in the industry.
• Team Leadership: Youll build mentor and inspire a highperforming team of enablement professionals.
• Revenue Growth: By driving customer proficiency youll contribute to increased product usage renewals and expansion opportunities.
• Product Evolution: Youll be a key voice in shaping the future of our product by channeling customer feedback and insights into our product development process.
• Accelerate Customer Adoption and Maturity Design and execute education programs that help customers confidently adopt optimize and expand their use of Qualtrics solutions.
• Drive Business Impact Align training and certification programs with key business goals including increasing customer retention expansion and satisfaction.
• Enhance Customer SelfSufficiency Identify blockers and points of friction within the customer journey and create discoverable knowledge and resources to proactively address them.
• Collaborate CrossFunctionally Work closely with product marketing and customer success teams to ensure education programs support product adoption and longterm value realization.

• Professional Development: Access mentorship and learning opportunities to support your career growth within enablement and beyond.
• Broadened Perspective: Work with diverse customers and industries to develop a comprehensive understanding of their unique needs and challenges.
• Leadership Skills: Enhance your skills in team management and strategic decisionmaking while collaborating with experts across various functions.
• Incremental Improvement: Define and track key success metrics (e.g. course completion certification rates engagement levels) to continuously optimize the learning experience.
• Stay at the Forefront of Learning Innovation Explore new trends in AIdriven education interactive content and blended learning strategies to continuously evolve Basecamp.

• Develop and Execute the Basecamp Strategy Design and lead customer education and skilling programs that enhances product adoption and customer success.
• Oversee Content & Curriculum Development Ensure training materials are engaging effective and aligned with customer needs at all stages of their journey.
• Manage and Scale Certification Programs Build and evolve certification pathways that validate customer expertise and drive platform loyalty.
• Lead a HighPerforming Team Mentor and manage program managers content strategists and instructional designers to deliver highimpact learning experiences.
• Optimize Program Reach & Effectiveness Analyze key metrics gather customer feedback and refine learning experiences to maximize engagement and outcomes.
• Enhance Digital Learning Experiences Leverage LMS platforms interactive media and selfservice education tools to create scalable learning solutions.
• Align Education with Product & Customer Success Partner with internal teams to ensure learning programs support customer needs and business objectives.
• Drive Awareness & Adoption of Basecamp Work with marketing and customer success to promote Basecamp as an essential resource for all Qualtrics customers.

• 7 years of experience in customer enablement product enablement learning & development or a related field with a proven track record of building and leading successful enablement programs.
• 3 years of experience in a leadership role managing and developing highperforming teams.
• Strong understanding of adult learning principles instructional design methodologies and curriculum development.
• Experience managing and optimizing online learning platforms (LMS) and digital content creation tools.
• Experience designing and delivering live training events preferably in a largescale conference setting.
• Excellent project management skills with the ability to manage multiple complex projects simultaneously.
• Exceptional communication and presentation skills with the ability to influence and inspire stakeholders and customers at all levels.
• Datadriven mindset with experience using analytics to measure and improve enablement program effectiveness.
• Deep understanding of SaaS business models and customer success principles.
• Bachelors degree required; Masters degree in a related field (e.g. Education Instructional Design Business) is a plus.

• We are a diverse and inclusive team that values creativity experimentation and continuous improvement.
• Our work has a direct and meaningful impact on customer success and the growth of Qualtrics.
• We support each others professional development and career growth through mentorship and learning opportunities.
• Our culture is built on transparency trust and respect where every voice is heard and valued.

• Experience Bonus: $1800 USD to use for an experience of your choice enhancing personal growth.
• Competitive Compensation: Competitive salary performance bonuses and generous savings fund matching.
• Wellness Reimbursement: Quarterly wellness reimbursement for activities such as gym memberships and wellness programs.
• Community Engagement: Opportunities to be part of amazing QGroup Communities such as MOSAIQ and Womens Leadership Development promoting support allyship and advocacy.