Retail Ambassador
Retail Ambassador
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Job Title: Retail Ambassador
Location:Ann Arbor MI
This position is a seasonal position that will begin in May and continue through Labor Day. We are accepting applications and conducting interviews beginning March 10 2025.
Summary of Position:
Cherry Republics Retail Ambassador helps to provide a quality customer service experience by assisting customers and providing overall support to Retail Management and staff. This role will be crosstrained to work in several customerfacing areas including cashier sales floor and wine & soda tasting. Because this position has the potential to serve alcohol the Retail Ambassador has an age requirement of at least 17 years of age.
Essential Duties and Responsibilities:
Cherry Republics Retail Ambassador helps to provide a quality customer service experience by assisting customers and providing overall support to Retail Management and staff. This role will be crosstrained to work in several customerfacing areas including cashier sales floor and wine & soda tasting. Because this position has the potential to serve alcohol the Retail Ambassador has an age requirement of at least 17 years of age.
Essential Duties and Responsibilities:
- Assist the Retail Management as directed in accomplishing operational and customer serviceoriented tasks and responsibilities.
- Enforcement of Cherry Republic customer service expectations through example.
- Ability to follow and enforce policy and procedures.
- Strong desire to provide quality customer service with a positive attitude.
- Assist Retail Management as backup and shared ownership.
- Help with events in the store and throughout the company.
- Cash handling & Point of Sale (POS) operations.
- Continually work towards monitoring appearance and cleanliness of Retail Store.
- Apply practices from CR 101 training established by customer service guidelines.
- Inform customers of daily specials sales Ship from Store etc. Look for upselling opportunities and upsell when possible.
- Ensure that merchandise is clean and prepared for display.
- Maintain floor inventory store should look full.
- Ensure that promotions are accurate and merchandised to company standards.
- Ability to perform Ship from Store.
Skills You Need:
- Excellent communicator and able to deliver superior customer service.
- Strong attention to detail.
- Organized team player who has a good understanding of the culture of Cherry Republic.
- Comprehensive knowledge of all cherry products sold in store.
- Ability to sell to a customers needs as well as establish relationships with returning customers.
- Selfmotivated multitasker and detail oriented.
Supervisory Responsibilities:
The Retail Ambassador reports to appointed store management members and has no supervisory responsibilities.
Qualifications for Your Job To perform this job successfully you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability you are required to possess.
Language Skills Ability to read. Ability to effectively present information and respond to questions from groups of clients customers managers and the general public.
Computer Skills To perform this job successfully you should have knowledge of our POS system including Ship From the Store (SFTS) mail order software (R4 and the google platform.
Reasoning Ability Ability to communicate accurately timely and thoroughly to customers and staff.
Physical Requirements Ability to be on foot for long periods of time walking on sales floor with the stamina to stand stationary when using the POS system. Frequently lifting 25 lbs or more throughout an 8 hour shift. Must be able to reach bend crouch and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling sweeping).
Your Work Environment:
The work environment characteristics described here are representative of those you would encounter while performing the essential functions of this job. Should you have a disability the company may make reasonable accommodations to allow you to perform the essential functions. Retail ambassadors should maintain a flexible schedule and be available when needed at the store. Should be able to lift up to 25 lbs. and stand for long periods of time. Shoveling snow in winter climb ladder when necessary to a height of 12.
Other Things You Should Know
Listed here are the important parts of your job. But more importantly you are here to think to use your judgment to act in the best interest of the company at all times. The Ultimate Expectation is as follows: Always do what most needs to be done without waiting to be asked. As long as you are acting in the companys best interests and in accordance with core values and policies you have permission to act in our mutual best interests.
If at any time you dont feel we are doing the right thing please say so. You have the right and we give you permission to speak up when necessary to state what is unstated to make a suggestion or to question an action or decision. This doesnt mean we will always agree with you nor that we will necessarily change what we are doing; but we always want to hear what you most believe would help us better achieve our goals and purpose and to create an even better place for all of us!
Employment Type
Full Time
Key Skills
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