Senior Student Success Coach

Job Description
We are seeking a dedicated and dynamic Student Success Coach to join our team and support the academic and personal growth of our online student community. As a Student Success Coach you will play a pivotal role in fostering student engagement retention and success by providing personalized support guidance and resources tailored to meet the unique needs of online learners. Essential Responsibilities: Student Support and Guidance : Serve as a primary point of contact for online students offering proactive support and guidance throughout their academic journey. Conduct regular checkins with students to assess their progress address concerns and provide encouragement and motivation. Assist students in setting realistic academic and personal goals and develop action plans to achieve them. Academic Advising : Provide academic advising and course selection assistance to help students stay on track towards their degree or program completion. Assist students in understanding degree requirements academic policies and available resources to support their academic success. Collaborate with academic departments and faculty to advocate for students needs and ensure a seamless academic experience. Resource Referral and Support: Connect students with relevant campus resources including tutoring services library resources technical support and counseling services as needed. Provide guidance on time management study skills and other strategies to help students excel in their coursework and balance their academic and personal responsibilities. Assist students in navigating the online learning platform and troubleshooting technical issues fostering a positive online learning experience. Retention Initiatives : Identify atrisk students and develop intervention strategies to support their retention and academic success. Collaborate with retention teams and other stakeholders to implement proactive initiatives aimed at improving student retention and graduation rates among online learners. 5. Data Tracking and Reporting: Maintain accurate records of student interactions and interventions using CRM or student information systems. Compile data and generate reports on student success metrics such as retention rates academic progress and satisfaction surveys to inform program improvements and decisionmaking. Required Qualifications: Equivalent Education/Experience Masters degree and three years of experience OR Bachelors degree and five years of experience in a higher education setting. Experience in advising student success admissions financial aid career services counseling or student affairs office. Experience with academic advising enrollment and academic or social support for students preferred. Experience working with diverse college student populations including firstgeneration college students is a plus. Experience with academic and/or social support for firstgeneration lowincome and/or underrepresented college students is desirable. Demonstrated advising and counseling skills preferred. Knowledge/Skill/Ability Must have a genuine interest in the holistic development of students. Knowledge of advising degree planning technology assessment enrollment management retention student transition and learning strategies required. Ability to multitask efficiently in a fastpaced environment drive projects to completion and act with a sense of urgency. Proficient with Microsoft Office Suite. Excellent verbal and written communication skills effective communicator and empathetic listener. Excellent verbal and written communication skills effective communicator and empathetic listener. Selfstarter who can prioritize caseload and provide consistent followup. Exceptional collaborative team player who can coordinate work effectively with offices across campus to best serve TU students. Ability to maintain a high level of confidentiality. High attention to detail demonstrated practice of establishing effective priorities and meeting deadlines. Strong customer service with a cando attitude and strong interpersonal skills.

Physical Demands
Extended periods of sitting and in front of a computer. Lifting less than 10 pounds.

Preferred Qualifications
Preferred Qualifications: Masters degree Experience working with online students or in a distance education environment preferred