Intake Coordinator

Are you a strategic organizer skilled at managing intricate schedules and multifaceted tasks with precision

Can you navigate the complex waters of client calls and calendar management ensuring smooth sailing through every deadline

Are you the kind of natural salesperson who sees each inbound call as an opportunity to lock in success rather than a challenge

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

If you have any questions please email only.

• Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

M&A Law Firm P.C. a dynamic and growing law firm is seeking a motivated and personable Intake Coordinator to join our team. This critical role serves as the

first point of contact for prospective clients embodying the firms commitment to excellence and resultsdriven legal service. As the gateway to our firm the Intake Coordinator plays a pivotal role in our overall mission directly impacting our ability to attract and retain clients.

What youll do:

Daily Tasks:

• Serve as the initial point of contact for prospective clients demonstrating empathy professionalism and clear communication.
• Listen actively to prospective client needs document their legal issues and ensure every interaction reflects our commitment to excellence.
• Follow up with leads via phone and email send out engagement letters and collect retainer payments.
• Answer and route inbound calls to the appropriate person or department.
• Manage scheduling for consultations and maintain organized case files in our Case Management System.
• Use our technology platformsLaw Hustle and Smoke Ballto efficiently manage and track client interactions.

Monthly Tasks:

• Issue billing statements and follow up on unpaid invoices to ensure timely collection of payments.

Quarterly/Annual Tasks:

• Participate in team meetings and strategic planning sessions to continuously improve client service and firm growth.
• Assist in refining processes that help maintain our excellent review ratingseven when a prospect doesnt convert leaving a positive impression remains paramount.

Collaboration:

• The Intake Coordinator will work closely with attorneys within the firm and coordinate with external attorneys as necessary. This role is essential for maintaining effective communication with clients and prospective clients contributing to the firms reputation for unparalleled service.

What were looking for:

• Minimum of a high school diploma; some college education preferred.
• Prior experience in sales and customer/client service is essential.
• Proficiency in typing using office suite products and general computer literacy.
• Exceptional verbal and written communication skills.
• A people person with a friendly demeanor and a passion for getting to know people.
• Familiarity with legal industry processes is a plus though a background in litigation is not required.

Ideal Candidate:

• A salesperson at heart comfortable with closing deals and handling rejection.
• Possesses amazing followup skills and a tenacity that aligns with our competitive legal landscape.
• Embodies the firms core values of creativity precision and exceptional communication demonstrating empathy and a drive to succeed.

Firm Culture:

• M&A Law Firm P.C. offers a unique blend of professionalism and approachability priding ourselves on going above and beyond for our clients. Our team is young friendly and dedicated creating a fun yet focused work environment.

Compensation and Benefits:

• Hourly rate ranging from $45000 $50000 per year (dependent on experience) plus an incentive structure tied to retainer agreements25 retainers booked equals full incentive.
• Stipend for health insurance.
• Vibrant team atmosphere with a gym onsite.
• Commitment to teamwork with everyone pitching in as needed to meet goals.
• Excellent opportunities for growth within a small but expanding firm.
• Training includes listening to recorded calls and inoffice sessions.
• This is an onsite role with candidate travel expenses covered for client round interviews (no relocation costs provided).

This role is not just a job but a chance to make a significant impact on our clients lives and the firms success. If you are a driven and empathetic individual who thrives in a teamoriented environment and loves the thrill of making a difference we would love to hear from you.