Incident Analyst
Incident Analyst
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
We are looking for a Incident Analystwho will be responsible for handling incidents according to the Incident Process and is a part of Customer Service.
You are going to be responsible for the quickly troubleshooting process providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.
- Investigate diagnose and report incidents found;
- Determines if an incident needs to be escalated according to the priority of the issue;
- Verify that the incident is resolved and close the incident;
- Participate in Continual Service Improvement;
- Recording the problems encountered and techniques used to solve them for future reference.
- Basic SQL knowledge;
- Proven experience with several operating systems and monitoring tools is considered a strong advantage;
- Experience with Windows Linux operating systems;
- Basic Knowledge of hardware components and server equipment;
- Good knowledge of English and Swedish is required;
- Bachelors Degree in Computer Sciences is good to have.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini and join us on LinkedIn Facebookand Instagramwhere we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
Required Experience:
IC
Employment Type
Contract
Key Skills
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