Manager Service Delivery
Manager Service Delivery
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Job Description
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As the Service Delivery Manager you will be instrumental in leading a dedicated group of professionals responsible for the successful implementation and adoption of Axon Enterprises suite of products including (but not limited to) Axon Evidence and associated software solutions and hardware sensors. Your leadership will ensure that the team effectively meets client needs and maximises the value of our technology while fostering a culture of excellence and collaboration.
Location: Remotely from Canada
Reporting to: Director Professional Services Commonwealth
Number of Reports: 6
Travel Expectations: approx. 30
What Youll Do
- Team Leadership: Guide mentor and develop the Service Delivery Team fostering a collaborative and highperformance culture. Conduct regular performance reviews provide coaching and identify training opportunities to enhance team skills and knowledge.
- Resource Management: Effectively manage team resources ensuring optimal allocation and utilization of skills and expertise to meet project demands. Monitor team workloads and provide support to balance priorities.
- Complex Deployments: Lead and manage a team responsible for executing complex enterprisegrade product deployments. Provide strategic oversight across change management activities technical presentations solution demonstrations and technical workshops ensuring alignment between client partners and internal stakeholders.
- Stakeholder Collaboration: Work closely with business and IT leaders to define the vision scope and delivery timelines for project deliverables. Ensure that project milestones and deadlines are met and that all documentation supports project scope and customer acceptance for revenue recognition.
- Technical Expertise: Maintain a deep understanding of Axon products and services ensuring the team successfully installs configures and tests solutions including interview rooms incar video systems activation devices and bodyworn cameras.
- Training & Knowledge Transfer: Facilitate training for customers and subcontractors on the installation and use of solutions. Promote knowledge transfer within the team and across the organisation to enhance collective expertise.
- Feedback & Documentation: Document customer feature requests and issues providing critical feedback to sales and product management teams for continuous improvement.
- Strategic Planning: Contribute to the strategic planning of the Service Delivery Team identifying opportunities for process improvements resource enhancements and service offerings.
- Additional Responsibilities: Perform other duties as required adapting to the evolving needs of the business.
What You Bring
- Leadership Experience: Proven experience in managing teams with strong leadership skills to guide and develop talent in a dynamic environment.
- Specialised Knowledge: Proven operating experience in areas such as Digital Video Mobile Communications or SaaS.
- Project Management Skills: Experience in project management and resource tracking with a strong understanding of software/hardware testing and implementation.
- Technical Acumen: Comfort with basic networking concepts and mobile applications combined with the ability to troubleshoot effectively.
- Industry Insight: A solid understanding of the companys solutions and products including their strengths weaknesses opportunities and threats.
- SelfMotivation: Ability to work independently with a sense of urgency and attention to detail while maintaining open communication with all involved teams.
- Project Management Excellence: Demonstrated ability to implement drive and track multiple simultaneous projects with strong problemsolving skills.
- Willingness to Travel: Availability to travel 30 within Canada with occasional international travel.
- Educational Background: Bachelors degree in Management Business or Information Technology Information Systems or applicable Technical Engineering (Computer Science Software Engineering Software Development).
- Professional Experience: Relevant professional experience contributing to similar technology projects or programs particularly in SaaS environments.
Join us as we lead the way in public safety technology! Apply today to be a vital part of our Professional Services team and make a lasting impact.
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
Manager
Employment Type
Full Time
