Salesforce Associate Business Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team you can apply your unique life and job experiences and work in an environment where your ideas are heard your contributions are celebrated and your wholeself matters.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc. the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For more than 40 years Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines engines Solar gas turbines genuine Cat parts and services. Headquartered in Nashville Tennessee Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America Asia Australia Europe and Africa. Visit cat to learn more about Cat Financial.

Role Definition

This is a Salesforce Business Analyst role. The role is part of the IT team but is expected to actively collaborate with the product owners and direct business on a daily basis.

This role is targeting candidates with Salesforce experience. A Salesforce Business Analyst partners with the business to improve processes and facilitate efficiencies. A Salesforce BA delivers on projects to identify and address business challenges and creates datadriven solutions. Assists with developing functional requirements for business systems; tests training and implements applications.

Responsibilities
Supports customer processes and activities for the implementation of new or existing applications.
Monitor application operations and troubleshoot problems as necessary.
Translate clients requirements to functional documentation; assist with technical designs and test plan.
Execute application testing to ensure quality.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Business Analysis: Knowledge of business analysis and the set of tasks techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Basic Understanding:
Explains the key concepts techniques and steps involved in the business analysis process.
Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
Outlines the scope of the business analysis process.
Understands the purpose of each business analysis technique and their specific needs.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Basic Understanding:
Names specific tools or techniques that can be used to support the analytical thinking process.
Describes specific software applications or products used for business analytics.
Gives examples of how analytical thinking has been used to resolve problems.
Helps others research and learn more about business analytics tools and applications.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problemsolving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Basic Understanding:
Provides examples of the characteristics of effective business relationships.
Identifies key business relationships in own organization.
Describes the nature of a productive business relationship.
Explains the benefits of building business partnerships.

IT Environment: Knowledge of an organizations IT purposes and activities; ability to create an effective IT environment for business operations.
Level Basic Understanding:
Names key IT departments functions and players.
Gathers information on key IT initiatives and projects.
Describes key activities performed by IT professionals and managers.
Identifies major roles and responsibilities of the IT function.

IT Standards Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies standards and procedures.
Level Basic Understanding:
Identifies current initiatives and key issues related to organizational technological policy.
Describes expected benefits of effective organizational IT policies standards and procedures.
Explains the importance of defining and following IT policies standards and procedures.
Outlines the key concepts and features of IT policies standards and procedures.

Requirements Analysis: Knowledge of tools methods and techniques of requirement analysis; ability to elicit analyze and record required business functionality and nonfunctionality requirements to ensure the success of a system or software development project.
Level Basic Understanding:
Cites examples of functional and nonfunctional requirements.
Describes basic concepts and major activities associated with requirements analysis.
Explains the life cycle context and scope of requirements analysis.
Explains the structure and components of effective requirements analysis documents.

System Testing: Knowledge of system and software testing; ability to design plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Basic Understanding:
Describes major components of system testing used by the organization.
Documents the standard processes and procedures involved in system testing.
Explains the importance of thorough system testing prior to implementation.
Identifies common errors that occur in standard system testing activities.

This position is currently a hybrid inoffice work model requiring 3day weekly office presence onsite at our (location) office and remote work for the remaining days. However work arrangements may be adjusted at any time based on business needs.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

#LIHybrid

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to parttime employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.

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