Technical Account Manager

About Index Exchange:

Index Exchange is a global advertising supplyside platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally we connect leading experience makers with the worlds largest brands to ensure a quality experience for consumers.

Were a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency were committed to upholding the integrity of the programmatic ecosystem at large.

Whats it like to work at Index

Index is an exciting and fastpaced place to work. Youll be able to feed your ambition lean into trust and transparency and feel genuine support from your colleagues. Were built on our core values and live them each day. Theyre not just buzzwords.

We pride ourselves on our independence and openness not only in our technology but in our teams too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers and were looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution

Index Exchange is looking for a Technical Account Manager to join our Marketplace Operations Team. This is a crucial role spanning presales and postsales support sitting at the intersection of product engineering operations sales and account management. This unique perspective creates an opportunity for our teams to influence our internal best practices and dive into new and unknown territories which helps cascade learnings and best practices to the rest of the organization.

We are looking for a TAM to advance our best practices for integrating and monetizing Marketplace partners including Data Partners Agencies and Curation services. In this role you will be responsible for working in a crossfunctional team to build out and standardize best practices for integrating working with partners optimizing improving performance and setting benchmarks for the future development of this business arm.

Index Exchange is a global and fastgrowing company with a strong traction on all ad formats in key markets. This is an exciting time to join Index as we continue to help shape the future of the programmatic marketplace.

If you have experience within video working with the demand side enjoy a fastpaced environment full of interesting challenges and are looking for the opportunity to create innovative solutions to help some of the largest media owners and buyers then this role is the right fit for you.

What Were Looking For:

• Knowledgeable: Depth of knowledge of ad tech including publisher/intermediary business models technical understanding of ad serving server to server & header bidding integrations media trading and how they use DSPs (Demand Side Platforms) OpenRTB specs APIs and Omnichannel inventory.
• Communication: You will need to work crossfunctionally with other Index Exchange Sales Supply Demand Policy and Product teams to implement operational strategies and feedback and document new processes to help improve the customers experience.
• Collaborative: You will need to work crossfunctionally with other Index Exchange Commercial and Product teams to implement operational strategies provide feedback/insight/reports and document new processes to help improve the client experience.
• Results Driven: You thrive in an extremely fastpaced demanding and resultsdriven environment with a laser focus on delivering against Internal and external objectives.
• Project Management: Have experience in planning projects working with big data analytics unpacking complex problems and finding solutions that will improve performance and efficiency.

Heres What Youll Be Doing:

• Technical Account Manager will oversee the complete lifecycle of a Marketplace customer from technical validation precontract and support our sales team in technical pitches including onboarding and integration project management through to daily management strategic planning and continue to find opportunities to grow the clients business with Index Exchange.
• Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings.
• Regularly test and review customer integrations to ensure operational excellence and performance against key KPIs and benchmarks.
• Serve as a consultant to our most strategic marketplace partners and provide solutions to address their business challenges and objectives and identify opportunities.
• Developing a deep technical understanding of Indexs product offerings to participate in experimentation release development and building of new features.
• Maintain knowledge of current industry trends integration protocols and technical specs and update document best practices accordingly.
• Define playbooks for internal and external teams to execute integrate and migrate new and existing partners to new product offerings.
• Working with our developers to build new tools to improve operational efficiency and troubleshooting.
• Perform operational tasks performance monitoring escalated troubleshooting and supporting customers to build on top of our APIs and utilize Salesforce to ensure tracking and all account information is consistently updated and maintained.
• Regional travel to connect with team members and clients will be expected.
• An escalation point of contact for our internal teams for technical issues productrelated questions and implementation best practices.

Heres What You Need:

• 3 years experience working within AdTech at an Ad Exchange SSP DSP or related media and entertainment content owners (Film Studios Broadcast Networks Cable Networks Affiliate Media) OTT content distributors (SVOD AVOD FAST apps) and/or CTV OEMs or adserver/Mediation partners (Publica Spring Serve Freewheel) in a Senior Technical role.
• Advanced knowledge of Open RTB specifications and requirements related to deals DSP / Adserver methodologies across all channels/formats.
• Ability to understand Rest API documentations and use related API services.
• Expert Knowledge of SQL JSON and experience querying complex datasets to view trends identify anomalies and diagnose root causes.
• Advanced problem solving critical thinking and analytical skills.
• Ability to learn and se KAFKA topics and parse Audit log data.
• Experience managing large projects with multiple crossfunctional stakeholders in different global regions.
• Advanced presentation and communication skills.
• Ability to think creatively and outside the box.
• Strong attention to detail and professional work ethic.
• A proficiency for datadriven decision making.
• Ability to work in both collaborative and independent settings while remaining responsible enthusiastic proactive and selfmotivated.
• Indepth knowledge of the online advertising industry including technology solutions advertising/publisher and network business models technical understanding of ad serving media trading RTB and/or related advertising technology.

Nice to Have:

• Management experience
• Buyside and campaign optimization knowledge
• Familiarity with Kafka and other data streaming technologies a plus
• Familiarity with BI (Business Intelligence) tools like Looker and Redash
• Highly motivated selfstarter with a persuasive and successdriven personality
• Automation and scripting experience

The base salary for this role is $105000 to $140000 USD. The total compensation package may vary depending on jobrelated knowledge skills and experience.

Why Youll Love Working Here:

• Comprehensive health dental and vision plans for you and your dependents
• Paid time off health days and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing nonbirthing and adoptive parents
• Annual wellbeing allowance plus fitness discounts and group wellness activities
• Commuter benefits and discounts where available
• Employee assistance program
• Mental health first aid program that provides an inthemoment point of contact and reassurance
• One day of volunteer time off per year and a donationmatching program
• Biweekly town halls and regular communityled team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse equitable and inclusive environment learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests job offers or other hiringrelated documents from anyone other than our dedicated recruitment team from the domain of @indexexchange. Our interview process consists of several steps including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange we believe that successful products are built by teams just as diverse as the audience who uses them. As such we are committed to equal employment opportunities. We celebrate diversity of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or veteran status. Additionally we realize that diversity is deeper than any status or classificationdiversity is the human experience. For those who show grit passion and humilityIndex will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation pleasesharethe details of your request and any information how we can assist you with thehiring recruiter when they contact you. Index Exchange will make reasonable efforts toensure accommodation requests are metthroughoutthe recruitment process.

Index Everywhere Index Anywhere

Our corporate headquarters are in Toronto with major offices in New York Montreal Kitchener London San Francisco and many other global cities. As a major global advertising exchange we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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