KERING EYEWEAR Customer Service Specialist - KA Channel
KERING EYEWEAR Customer Service Specialist - KA Channel
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1 Vacancy
Job Description
Summary
Kering Eyewear is the world leader in Luxury and HiEnd Eyewear (Frames & Sunglasses) developing a unique ensemble of powerful brands.We design develop manufacture and market to customers and consumers the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise we empower our brands to go beyond their limits in this high potential business category supporting their capacity to lead and innovate in Eyewear to realize their artistic and financial potential in the most imaginative and sustainable manner.
Job Description
We are currently seeking a Customer Service Specialist for our office in Bridgewater (NJ) who will be part of our Regional Sales Operations Team.
Mission
- Manage the order to cash flow of the assigned customer portfolio in a timely and accurate fashion
- Build a strong partnership with the sales team in order to deliver customer service excellence
- Ensure compliance with sales business policies
Key Responsibilities
- Portfolio Management monitor confirm and maintain customers orders to ensure accuracy.
- Manage customer master data ensuring timely maintenance accuracy completeness and integrity of all data
- Manage order flow from order acquisition to order entry to delivery in compliance with SLAs
- Produce daily/weekly sales reports by using BI and/or excel pivot tables templates formulas to analyze and manage the open order portfolio proactively
- Manage delivery flow by liaising directly with Planning Logistics Credit and Sales whilst acting as first point of contact in the event of queries/issues/escalations
- Manage backorders consistently and proactively while ensuring a clean portfolio at all times
- Manage goods returns and RA(PNA) corrections in compliance with the KA Return Policy
- Act as customers first point of contact in case of commercial logistics product claims as well as any other adhoc queries
- Provide Sales/Customerrelated reporting to the benefit of both Sales team and Customer
- Devise implement and enhance customer servicerelated procedures processes and systems
- Support sales events such as market weeks brands/product presentations customers onsite trainings customers visits etc. through active participation in both organizational preparation and as and when needed
- Participate to adhoc channelrelated projects
Experience
- 23 years of proven work experience in an Account Management environment within Key Accounts
- Proven customer facing experience
Desired Qualifications
- 24 year Degree in Business Management
Technical Skills
- Knowledge of Key Account business module (ordertocash flow) is a plus
- Strong commercial orientation
- Knowledge of Microsoft Office (Word Excel Power Point) intermediate level required.
- Knowledge of SAP intermediate level required
- Highly organized with the ability to adapt quickly to changing priorities.
- Ability to multitask and thrive in a fastpaced environment
Competencies
- Selfstarter with strong communication skills
- Analytical and organized
- Problem solver
- Customeroriented
- Resultsdriven
- Negotiationoriented
- Team player
- Passionate and enthusiastic
- Curious innovative outofthebox thinker
Why working with us
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.
Job Type
RegularStart Date
Schedule
Full timeOrganization
Kering Eyewear USA Inc.Required Experience:
Unclear Seniority
Employment Type
Full-Time
