Program Manager Research
Program Manager Research
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Job Description
POSITION TITLE
Program Manager Research
REPORTING RELATIONSHIP
Program Director Commute Trip Reduction
STATUS
Full time Exempt
ABOUT COMMUTE SEATTLE
Commute Seattle is a 501(c)3 nonprofit Transportation Management Association (TMA) founded in 2004 with a mission to make it easy for everyone across Puget Sound to walk bike ride or roll to Seattles opportunities. We are supported by local governments and public agencies and are part of the Downtown Seattle Association and the Metropolitan Improvement District. We partner with employers destinations and institutions to implement sustainable transportation options and trip reduction strategies that improve commute behavior enhance quality of life and support economic and environmental goals.
POSITION DESCRIPTION
The Program Manager Research is a key part of a team supporting a nationally recognized Transportation Demand Management (TDM) program in a city known for its cuttingedge multimodal transportation systems. This role advises transportation decisionmakers and Commute Seattle staff on transportation trends leads data collection efforts and identifies policy opportunities. The Program Manager will lead biennial commute survey design and data analysis using research and storytelling to inform Commute Seattles policy priorities and strategic direction.
RESPONSIBILITIES
Develop Commute Surveys and Business Reporting Requirements 60
- Oversee strategic direction and project management for Commute Seattles survey and data collection processes coordinating with government partners.
- Serve as a subject matter expert on the Commute Trip Reduction (CTR) law and related metrics.
- Manage business reporting requirements and survey design for employers and property managers.
- Develop reports and dashboards to communicate survey findings and provide business insights to decisionmakers.
- Train staff in data processing management and workflow improvements.
- Support contract deliverables and meet regularly with business clients.
- Coordinate with the City of Seattle to collect survey data for major institution master plan requirements.
- Build relationships with transportation coordinators and manage business accounts.
- Collaborate with partner organizations (Downtown Seattle Association King County Metro WSDOT and the City of Seattle) to represent transit pass products services and policies accurately and professionally.
Lead Transportation Research 35
- Develop and maintain the Commute Seattle Executive Dashboard working closely with the Executive Director to advise decisionmakers
- Identify new data collection opportunities and strengthen partnerships with organizations that collect local transportation data.
- Research and monitor transportation policy issues affecting Seattle residents.
- Provide support for datainformed storytelling and communications efforts through copy writing analysis etc. enabling staff to measure our work against key metrics related to affordability modesplit and climateimpact as set out in the Strategic Plan
Organizational Development and Professional Growth 5
- Serve as a senior team member helping to guide the organizations mission vision and values.
- Participate in professional development opportunities (training conferences networking).
- Contribute to team culture through planning and attending staff meetings and teambuilding events.
- Perform other duties as assigned.
KEY QUALIFICATIONS
Minimum Qualifications
- At least 3 years of related experience in data analysis research project management survey design business intelligence client management transportation demand management commute trip reduction or transportation planning.
- Proficiency with Microsoft Office (Outlook Excel) Power BI and data tools like R Python or mapping software.
- Strong organizational skills with the ability to manage customer relationships meet deadlines and handle complex projects with internal and external stakeholders.
- Strong communication skills both written and verbal with the ability to translate data into actionable insights for diverse audiences.
- Ability to work independently and as part of a team on sensitive issues with a diverse group of stakeholders.
Preferred Qualifications
- Passion for walking biking transit sustainability and affordability.
- Experience presenting persuasive information to groups and public speaking.
- Ability to work under pressure manage competing priorities and meet deadlines.
- Experience working with multicultural audiences especially BIPOC immigrant and ESL communities.
- Familiarity with Adobe Creative Suite Mailchimp WordPress Zoom webinars or mapping software.
DESIRED CHARACTERISTICS
- Curious and investigative motivated to uncover insights and solutions.
- Empathetic and responsive listens actively and communicates thoughtfully with clients and partners.
- Equityfocused understands the role of race ability gender and other identities in shaping transportation access and outcomes.
- Adaptable and collaborative thrives in a dynamic environment and works well with crossfunctional teams.
- Creative storyteller able to translate data into meaningful narratives that drive action.
COMPENSATION
We are committed to internal and market equity. The salary range for this position is $78624 $117936 annually depending on the candidates relevant knowledge skills and experience. We tend to hire on the low to midrange of the compensation range due to internal and market data salary ranges and the candidates jobrelated qualifications.
Commute Seattle offers a comprehensive benefits package including:
- Employerpaid full medical dental and vision benefits first of the month following 60 days
- 401K retirement plan with a 5 employer match after 6 months of employment
- 9 paid holidays plus generous vacation and personal holidays that increase with tenure
- Annual ORCA transit pass
- Corporate discounts on local services and events
- First Choice EAP (Employee Assistance Program)
- Flexible Spending Account (FSA)
- Paid FMLA short and longterm disability and life insurance
PHYSICAL REQUIREMENTS & ACCESSIBILITY
Commute Seattle is committed to providing a supportive and accessible work environment. This position is fulltime in office with the exception of 96.00 hours 12 days) of remote work per year. Reasonable accommodations are available for qualified individuals with disabilities or medical conditions.
Key physical requirements include:
- Ability to work comfortably at a workstation with options for ergonomic accommodation (e.g. adjustable chairs standing desks).
- Proficiency in using computer input devices such as keyboards and mice with alternative input methods available if needed.
- Capability to access and interpret information from computer screens.
- Strong written and verbal communication skills for interacting with colleagues and clients via email phone and video conferencing.
- Ability to work in person at our downtown Seattle office multiple days a week. The office environment has moderate noise levels and occasional interruptions; quiet workspaces and noisecanceling headphones are available upon request.
If you need accommodation during the application process or while performing the essential functions of this role please inform us of your needs.
TO APPLY
This position is open until the end of the day Tuesday April 15th. The desired start date is Tuesday May 27th.
To apply please send ONE 1 PDF document containing your:
- Resume
- Cover letter
- Three references
Send your application to . Include the position title and your last name in the subject line (e.g. Program Manager LAST NAME) to ensure consideration.
Commute Seattle is an equal opportunity employer. We are committed to recruiting selecting training and promoting employees without regard to sex race religion creed marital status age national origin ancestry color sexual orientation gender identity or expression political ideology or activity disability or veteran status. All applicants are carefully evaluated based on their skills experience and work record. Commute Seattle also prohibits discrimination based on genetic information in employmentrelated policies and health benefits coverage.
No telephone calls please.
Required Experience:
Manager
Employment Type
Full Time
