Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
*This role is onsite in South Burlington & provides onsite parking. This position will be scheduled 20 hours/week Monday through Friday. Weekend availability is preferred; however not required. The corresponding shift is 3:00pm7:30pm.*
Call Center Representatives provide frontline customer service to patients staff providers and other members of the UVM Health Network community.The Call Center is a central hub for calls to UVM Medical Center Porter Medical Center and Central Vermont Medical Center.
Call Center Representatives assess callers needs and either redirect calls give the required information or complete the connection to another staff member or provider.They use independent judgment and a variety of resources/applications to locate the appropriate protocol or to act when a protocol is not readily available or established.Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe.They must prioritize multiple simultaneous tasks.They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over 3400 calls each day.
Requirements:
- Associate Degree or equivalent education.
- Demonstrated customer service in a medical fastpaced retail or other business environment.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
