General Manager
General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States Mexico and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our service ethos is proactive and holistic fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is peoplefocused datadriven and resultsoriented.
We are looking for a stellar general manager to support our team at the Homewood Suites in Somerset.
Summary:
The General Manager is responsible for all aspects of operations at the hotel daytoday staff management and guest satisfaction. The GM should be an ambassador for the brand and the hotel and provide leadership and strategic planning to all departments. The GM is responsible for managing an excellent guest experience and is required to manage between profitability and guest satisfaction measures.
Duties & Responsibilities:
- Is the model and example for maintaining a friendly attentive and serviceoriented demeanor in all interactions with guests and hotel staff.
- Keeps open communication between leaders within the hotel staff and work to develop a highquality staff that is aligned with the high level of guest service that is expected.
- Accurately manages financials P&L and payroll to maintain profitability.
- Ensures compliance with local and state requirements for licensing and permits.
- Maintains security and safety systems within the property and ensures that proper inspections and maintenance is attended to.
- Drives propertywide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
- Maintains a professional working relationship and promotes open lines of communication with managers employees and other departments.
- Communicates ideas development goals and tasks to team members effectively and maintains timely follow up to delegated tasks.
- Is able to keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occurs.
- Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
- Receives concerns and issues from hotel guests and staff in an attentive professionallyfocused manner.
- Ability to effectively delegate tasks to the most qualified staff members.
- Ability to produce financial results in line with budgeted objectives.
- The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.
Qualifications:
- 3 years in General Manager role required
- 1 year brand experience required
- Select Service hotel experience preferred
- Bachelors degree from an accredited university in Hotel Management Business Admin or similar field is preferred
- Strong management skills of large teams
- Developed time management skills
- Proven ability to drive Guest Service Scores and profitability
- Prioritize multiple competing tasks
Benefits:
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
Arbors Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:
- Do the Right Thing Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart Be kind passionate and hospitable.
- Be Accountable Take ownership and deliver results.
- Aim Higher Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Required Experience:
Director
Employment Type
Full Time
