Customer Care Representative-1
Customer Care Representative-1
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Job Description
Do you have a talent for interacting with customerson behalf of a great organization through various support channels emails Live Chat or calls Do you enjoy being a frontline contact If yes this is your opportunity to join a worldleading coatings supplier as our new Customer Care Representative at Hempel.
Make an impact and drive improvement
In this role you will advise customers regarding processing orders product shortages expected delivery dates and price changes. You will play a key role in solving customers queries and support our sales team to ensure efficient and flawless service.
This position offers the great opportunity to contribute to excelling our sales and business principles by working with our Customer Care Team located in Greece and agreeing with a truly exciting team and colleagues from all over the world.
What you can look forward to in this role
- Being a first point of contact for the Customers providing service and Customer experiences by responding to them via multiple channels (for example email phone Sales Representatives).
- Call centre
- Processing and handling all types of purchase orders and related enquiries.
- Using all given company tools to provide excellent quality of service to Customers.
- Responding to orderrelated Customers claims.
- Dealing with invoicing.
- Focusing on compliance in all financial transactions.
- Ensuring diligence in documentation.
What does it take to become our new team member
- Experience in customer service
- Knowledge of the paint sector would be valuable but not required.
- Ability to work as part of a team as well as autonomously.
- Able to work in a lively customer care international environment maintaining a high level of productivity.
- Selfmotivated and able to follow best practices in sales processes.
- Proficient in ERPsystems (Microsoft preferred)
- Experience with CRMsystems
- Able to communicate in a clear and consistent way both verbally and in writing in English and Greek
Behavioral competencies most relevant for the job
- Planning & organising
- Great llistener and communicator
- Emphatic
- Proactive
- Positive
- Problem solving attitude
- Great teammate
Application and customer service further information
For further information on Hempel please visit hempel. To apply for this position please submit your application letter with a CV in English via our recruitment system by clicking the link Apply at the topright corner.
Global career possibilities
In Hempel we offer a variety of global career possibilities and many cross functional and crosscultural working relationships. We strive to build the right conditions for personal and professional development.
With business in mind and people at heart we always work together
More About Hempel
At Hempel we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.
Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve providing equal opportunity for all.
#LIHybrid
Application due
Seniority Level
Entry levelJob Functions
Customer ServiceIndustry
Chemicals
Across the globe Hempels coatings solutions protect surfaces structures and equipment. They extend asset lifetimes reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen Denmark in 1915 by J.C. Hempel and issolely owned by the Hempel Foundation which not only ensures a solid economic base for the company but is dedicated to making a difference in the world by empowering children to learn supporting coatings science and sustaining biodiversity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
