Guest Experience Specialist

POSITION SUMMARY: Villatel a hospitality company is hiring a team of individuals who take pride in providing an exceptional guest experience. Our Guest Experience Specialists serve as the primary point of contact before arrival upon checkin (as a Welcome Ambassador) and throughout their stay with Villatel. The team will be responsible for handling guest calls for our Apartments by Marriott Bonvoy as well as our Villa guests. In this role you will be an integral part of ensuring that every guest across our various resort properties has an unforgettable visit that creates lifelong memories. Your role will involve engaging with guests collaborating with different departments including operations maintenance dispatch and housekeeping and providing unparalleled service to enhance the overall guest satisfaction. If you are passionate about hospitality and connecting with guests this role is for you so apply today!

JOB RESPONSIBILITIES:
Assist with checkin and checkout procedures and provide information about resort amenities and services.
Act as a resource for guests by providing recommendations for dining entertainment local attractions and activities and arranging reservations or transportation as requested.
Address guest inquiries requests and concerns promptly and courteously either in person via phone or through electronic communication channels.
Collaborate with operations maintenance and dispatch teams to fulfill guest requests resolve issues and ensure a seamless guest experience.
Liaise with dispatch agents to communicate guest requests prioritize tasks and coordinate resource allocation to meet service demands effectively and efficiently.
Solicit feedback from guests regarding their stay actively listen to their concerns or suggestions and relay relevant information to management and appropriate departments for action.
Perform various administrative duties such as handling guest paperwork processing payments and maintaining accurate records of guest interactions and service requests.

QUALIFICATIONS:
High School Diploma or equivalent required. Associate or bachelors degree in hospitality management business administration or related field preferred.
A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail.
Previous experience in a customer service or hospitality role with a passion for providing exceptional service and creating memorable guest experiences.
Excellent verbal and written communication skills with the ability to interact professionally and effectively with guests colleagues and management.
Strong problemsolving skills and the ability to think quickly to address guest inquiries or resolve issues in a timely and satisfactory manner.
Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction.
Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions.
Willingness to work variable hours including evenings weekends and holidays to accommodate the needs of guests and the operational requirements of the resort properties.

Why work at Villatel We love love love vacations. For ourselves sure (dont get too excited). But more importantly for the tens of thousands of guests that visit us each year looking to have the most incredible experiences of their lives. Our mission Exceed their expectations every single timeby offering the most FUN adventurepacked and spacious accommodations with premium service.

PAY: Villatel offers competitive pay.

BENEFITS: Villatel health & welfare benefits coupled with optional ancillary benefits a Team Member Discount Program a Referral Program and a strong company culture where we take care of one another so that we can take care of our guests!