As the seniormost nonlegal member on the team the COO will be THE key point of leadership to all staff members The COO will be responsible for strategy systems development HR and will be involved in all phases of administration personnel finances facilities technology and security and will be responsible for planning organizing directing and controlling the daytoday operations of the Firm.
An ideal candidate will have at least ten years of experience in a COOlevel role and will have experience helping midlevel enterprises navigate the complexities of rapid growth. Below are the typical job responsibilities in greater detail for this position.
General Management
In cooperation with the Partners develops strategies to manage and support the growth and success of the Firm.
Ensures the Partners have all the necessary information to make effective decisions in a timely fashion.
Develops and maintains all operating and administrative procedures and policies of the Firm.
Coordinates (and attends if necessary) all meetings involving the full Partnership lawyers and various Firm committees including agenda preparation minutes and followup.
Oversees all office administration including records management space utilization facilities maintenance office services insurance purchasing mail and messenger services and special projects.
Supports all the Firmsmarketing and business development activities including website advertising events newsletters and communication.
Manage the digital assets of the Firm
Filing and Docket Management through Firms proprietary SAAS Tool and work towards continuous improvement of the same
Technology
Oversees all technology including hardware software telecommunications and other tools that provide the necessary information and technical support to meet the Firms business needs.
Financial Management
Plan and implement the Firms annual marketing and operations budgets.
Collaborate with Partners and CFO to improve financial controls and analyze key financial reports to identify inefficiencies in the Firm and spot opportunities for improvement to the Firms bottom line.
Manage the Firms billing functions
Provide a strategic interface between Finance Admin & HR on various overlapping policies
Human Resources
Manages all staff recruitment and hiring activities including interviewing selection onboarding and training.
Coordinates all staff performance reviews and salary reviews.
Coordinate staff vacation schedules supervise the payroll function and administer the Firms benefit plans.
Evaluate all nonlegal staff around defined Key Performance Indicators (KPIs) and make recommendations to Partners regarding their work assignments salaries bonuses and discipline.
Ensures the human resource policy manual is developed maintained and followed
Systems & Operational Process Refinement
Create implement and maintain the Firms policies & procedures.
Train staff on all policies and procedures linking compliance with Key Performance Indicators (KPIs) and a job performance review process.
Refine and maintain the Firms technology infrastructure to minimize waste and maximize internal efficiencies within the Firm.
Asset & Facilities Management
Liaison with IT professional service and other vendors to facilitate the smooth operation of the backend operations of the Firm.
Approve the purchasing of office equipment and supplies.
Ensure emergency protocols are in place with staff trained on the same when needed.
Marketing Management & Public Relations
Collaborate with the partners on the Firms overall Business Plan and Marketing Plan help grow the Firms topline revenue.
Manage events and assist the Partners with marketing activities.
Manage the Firms relationships with current clients former clients and outside referral sources.
Manage Social Media presence of the Firm and managing its various digital handles including Facebook & LinkedIn etc.
Keep the Firms websites updated
Manage Publications Awards & Advertisements for the Firm
CANDIDATE PROFILE:
Must have experience managing business operations such as human resources technology facilities finance and marketing in Professional Services Firm which may be a Law Firm Financial Services Consulting IT/ITES Services
Experience in operational process refinement budgeting and HR is of the highest importance.
SOFT SKILLS:
Strong administrative management and leadership abilities.
Must be able to analyze issues anticipate consequences make decisions and initiate action.
Ability to communicate complex information effectively both orally and in writing to all levels of the Firm.
Able to build consensus and work collaboratively.
Must be highly organized and selfdirected in approach to workcapable of handling multiple priorities.
Must be able to manage administrative support staff to accomplish their objectives and goals.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.