Order Management - Customer Service Manager
Order Management - Customer Service Manager
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Job Description
About Us
SharkNinja is a global product design and technology company with a diversified portfolio of 5star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3300 associates the companys products are sold at key retailers online and offline and through distributors around the world.
Order Management Customer Service Manager
Leeds (LS15 / Hybrid Tues/Wed/Thurs in office
What youll do:
The Order Management Customer Service Manager will play a pivotal role in ensuring the seamless of the ordertocash process for retail accounts throughout the UK and the EU. This individual will provide strategic leadership and guidance to the Retail Logistics team fostering strong relationships with internal stakeholders and key retail partners. Furthermore serving as the Operations Oracle super user this role will lead initiatives stemming from system implementation driving efficiency and effectiveness throughout the organization.
- Lead and support Retail Logistics Coordinators and Team Leaders
- Coach and develop team for improved performance and accountability
- Implement best practices for smooth retail logistics operations
- Monitor key performance indicators for enhanced customer experience and continuous improvement
- Collaborate with crossfunctional teams to resolve order process issues
- Analyze operations for recommendations on improvement
- Act as Oracle ERP business lead for system enhancement
- Collaborate with IT and operations for testing new solutions
- Provide technical support and training
- Identify and implement strategic solutions for process inefficiencies
What youll bring:
- Excellent leadership and motivational skills.
- Proven track record of leading teams in an operations context and work in a fastpaced environment.
- Strong analytics and problemsolving skills.
- Proven ability to develop innovative solutions for increased productivity.
- Results oriented focused on the outcome for the team and the company.
- Strong interpersonal skillsable to effectively influence and lead others.
- Excellent communication skills both written and verbal.
- Highly collaborative with the ability to engage and lead meetings and interact with different departments throughout the organization.
- Capable of setting and managing multiple priorities in parallel and delegate task.
#LIHYBRID
Our Culture
At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.
What We Offer
We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.
At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
For candidates based in Vietnam please visit: do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at
Required Experience:
Manager
Employment Type
Full Time
