Audit Report Analyst

FM Approvals is an international leader in thirdparty testing and certification services. We test property loss prevention products and servicesfor use in commercial and industrial facilitiesto verify they meet rigorous loss prevention standards of quality technical integrity and performance. How By employing a worldwide certification process thats backed by scientific research and testing and over a century of experience.

The FM APPROVED mark is recognized and respected worldwide. Our certification instills confidence and commands respect in your marketplace.

Summary:
For Factory Mutual Research Approved Products reviews and analyzes external auditor reports of the manufacturing facilities and procedures for quality control conformance to Factory Mutual Research requirements and/or compliance with the standards of jurisdictional authorities. Independently pursues corrective actions with customers to resolve deficiencies or if beyond level of expertise refers to proper engineering authority and followups for successful resolution.

Schedule & Location:
This is a fulltime officebased position in Norwood MA. This position is 37.5 hours per week.

Reviews and analyzes incoming Facilities and Procedures Audit (F&PA) reports completed quarterly or annually by external auditors to identify quality control deficiencies nonconformance to Factory Mutual Research requirements and/or noncompliance with the standards of jurisdictional authorities
Compares the audit report to the original Approval Listing to identify discrepancies or changes in the manufactured products testing criteria and assesses degree of severity
Communicates deficiencies to customer with corrective action recommendation or if beyond level of expertise refers to proper engineering authority
Researches and facilitates the resolution of customer inquiries or complaints regarding the audit process and/or recommendations made by the auditor
Followups and confirms that customers have remedied their facilities or manufacturing procedures adequately to comply with the various quality control standards
Maintains all customer correspondence related to audit findings recommendations and corrective actions taken to meet standards
Recommends process changes or enhancements to streamline procedures improve customer service increase staff efficiency and reduce operating costs within the F&PA Section
Performs a variety of administrative assignments as directed by the F&PA Unit Supervisor

Required Education:
Associates degree in technology field (a combination of education and related work experience will be considered in lieu of a degree)

Required Work Experience:
25 years of administrative experience supporting a work group or manager

Highly Preferred Work Experience:
Work experience within a mid to large sized company is preferred
Testing and insurance work experience is preferred

Required Skills:
Intermediate knowledge of Microsoft Office (Word and Excel in particular)
Strong analytical and troubleshooting skills
Strong interpersonal skills customer interaction expected
Excellent written and verbal communication skills
Strong organizational skills and attention to details
Ability to establish and/or maintain filing systems
Capacity for multitasking
Ability to handle confidential information and material

The hiring range for this position is $32.08$46.12 per hour. The final salary offer will vary based on individual education skills and experience. The position is eligible to participate in FMs comprehensive Total Rewards program that includes an incentive plan generous health and wellbeing programs a 401(k) and pension plan career development opportunities tuition reimbursement flexible work time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting developing and retaining a diverse workforce.