Field Support Engineer
Field Support Engineer
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Job Description
Anord Mardix a Flex company is a global leader in critical power solutions. With facilities around the globe Anord Mardix leads in critical power infrastructure supporting a myriad of industries from financial institutions to data centers.
We develop skill sets encourage curiosity and enable empowerment we turn jobs into careers. If this sounds interesting wed like to meet you.
Job Summary
Anord Mardix a Flex company are a global group that manufactures switchgear and associated products for installation in missioncritical and live commercial buildings ranging from data centres to the international headquarters of some of the worlds largest companies.
We are seeking a skilled and motivated Power Management Systems (PMS) Engineer to join our team. The ideal candidate will be responsible for servicing maintaining and troubleshooting power management systems (PMS) including PLC HMI SCADA PME and associated networks in various field locations in UK & Europe. This role requires travel within the UK & Europe strong technical expertise and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel in your role. Additionally the candidate must be available for PMS emergency callout cover as needed.
What a typical day looks like:
- Maintenance and Servicing:
- Perform routine and preventive maintenance on power management systems including PLC HMI SCADA PME and networks.
- Diagnose and repair faults ensuring minimal downtime for clients.
- Educate clients on system operation and maintenance specifically focusing on PLC HMI SCADA PME and network systems.
- Develop and deliver training sessions for client staff on PMS systems.
- Maintain strong client relationships through excellent customer service.
- Document all service activities including installation maintenance and troubleshooting reports for PLC HMI SCADA PME and network systems.
- Prepare and submit detailed service reports and feedback to the CPS & PMS team.
- Technical Support and Troubleshooting:
- Provide onsite technical support to clients addressing any issues with PMS including PLC HMI SCADA PME and network systems.
- Troubleshoot hardware and software problems in a timely manner.
- Liaise with internal & external technical support teams and manufacturers for complex issues.
- Installation and Commissioning:
- Assist the Install and commission of power management systems including PLC HMI SCADA PME and network components at client sites.
- Conduct system testing and ensure proper functionality according to specifications.
- Emergency CallOut Cover:
- Be available for emergency callouts to address urgent issues and minimize system downtime during working hours.
- Respond promptly to emergency service requests providing effective solutions under pressure.
- Join the PMS on call rota covering PMS on call 24/7 for circa 1 week in 8
- Compliance and Safety:
- Ensure all work complies with relevant health safety and environmental regulations.
- Adhere to company policies and procedures during field operations.
The experience were looking to add to our team:
- Education:
- Bachelors degree/HNC/ONC or related qualification in Electrical Engineering Electronics Engineering or a related field.
- Experience:
- Minimum of 35 years of experience in servicing and maintaining power management systems including PLC SCADA PME and networks.
- Proven track record in a fieldbased engineering role.
- Technical Skills:
- Strong understanding of power management systems including hardware and software components.
- Proficiency in using diagnostic tools and software for troubleshooting PLC SCADA PME and network systems.
- Familiarity with industry standards and regulations related to power management.
- Soft Skills:
- Excellent problemsolving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Other Requirements:
- Willingness to travel extensively to various field locations.
- Availability for emergency callout cover.
- Valid drivers license and ability to operate field service vehicles.
- Physical ability to perform fieldwork including lifting and climbing.
What youll receive for the great work you provide:
- An environment where you will feel fulfilled by your work valued for your contribution and celebrated for your success;
- Opportunities to learn new skills in a fastpaced industry;
- A competitive salary and benefits package that includes:
- A meritbased annual pay review
- Enhanced annual leave
- Employee recognition scheme and long service awards
- Referral bonus
- Volunteer days
- Group Life Insurance including a death in service payment and access to a virtual GP service 24/7 365 days a year
- Sick pay scheme
- Cycle to Work scheme
- Enhanced maternity/paternity leave
- Flexible/Remote/HybridWork based on your Job Function;
- Travel opportunities (role dependent);
- Support in your wellbeing by access to:
- Employee Assistance Programme offering free access to qualified counsellors and expert advice
- Onsite trained Mental Health First Aiders
- Access to various discount programs (including food activities gym memberships etc.
At Flex we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way we move fast with discipline and purpose and we do the right thing always.
Through a respectful inclusive and collaborative culture a career at Flex offers the opportunity to make a difference invest in your career growth and join our purpose to make great products that create value and improve peoples lives.
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Job Category
Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix you must complete the application process first).
Employment Type
Full-Time
