Office ManagerProduction Coordinator
Office ManagerProduction Coordinator
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada our unique shopathome model allows customers to get perfect new floors without leaving their home. Our 400000 customers give us an average of 4.8star rating.
As an Office Manager at Floor Coverings International you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written lead the scheduling and installation of projects assist with marketing efforts and help maintain clean financials.
Office Manager Perks and Benefits:
- No experience is required but 13 years of experience is preferred.
- Paid training.
- Fulltime 9am 5PM
- Annual company convention (determined by the owner and local structure goals)
- Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
Office Manager Responsibilities:
Customer Management
Customer Management
- Develop trust with customers by living our Core Values all day and every day.
- Creating raving fans by providing extramile service
- As soon as possible convert leads to appointments by scheduling appointments for the sales team.
- Follow up on open proposals as needed.
- Keep the showroom and office organized and presentable.
- Assist in the development management & delivery of local marketing tactics.
- Resolve customer conflicts.
Marketing
- Ensure customers feel cared for by taking pride in what you doproviding extramile service by going above and beyond expectations.
- Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
- Support and participate in home shows.
- Support and implement local marketing efforts as needed.
Operations (Production)
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Communicate with installers and customers on start dates and times.
- Update the customer with ongoing details of installation and job progress.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Update Salesforce/production board daily with status of job and upcoming schedule.
Financials
- As a job is landed and produced complete the job costing form with the pertinent details.
- Accurately update QuickBooks daily for all income and expenses.
- Track prepare and manage timely payment of businessrelated expenses.
Continuous Improvement
- Attend weekly meetings with the owner at scheduled times.
- Submit the GS&R Prep form weekly via email.
- Work weekly and monthly to meet goals.
- Be available to attend training seminars at the owners discretion.
- Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
Production Coordinator Responsibilities:
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
- Communicate job progress daily.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Deliver on expectations contracted in the sales process.
- Walk the customer through job at completion and collect final payment.
- Manage job to hit profit objective.
- Complete job costing reports within 24 hours of completing an installation.
- Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
- Resolve conflicts and complaints immediately.
- Keep show room and office organized and presentable.
- Be available for Home Shows.
- Be available to attend training seminars at owners discretion.
- Attend at least one form of training per year.
- Continue to educate self on new flooring.
- Attend weekly meeting with Franchise Owner at scheduled time.
- Updates logged daily with status of job and upcoming schedule.
- Make decisions and act in accordance with Floor Covering Internationals core values and mission.
Position Qualifications:
- Excellent customer service skills
- Strong communication skills particularly over the phone.
- Organized detail oriented and able to multitask.
- Experienced in bookkeeping using QuickBooks is a plus.
- Able to work independently without supervision.
- Leadership skill to manage installers and handle conflict appropriately.
- Language: English and Spanish (Not required but preferred)
- Experience in Flooring (Not required just a plus).
- Able to work independently without supervision.
- Able to maintain organization while working on multiple sites.
- Able to problem solve productively.
- Able to make reasonable decisions.
- Portrays a professional image.
Apply today!
Compensation: $40000.00 $50000.00 per year
Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shopathome model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a serviceminded individual who loves to have fun we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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