Digital Print Specialist Center Associate

The Digital Print Specialist / Center Associate delivers worldclass customer service to all retail customers including business owners corporate professionals and busy families. He or she packs and processes shipments for local national and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition he or she operates copiers fax machines binding equipment laminators and cash registers among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products services and bestvalue options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least one year of customer service experience one to two years of experience in a print production/graphic design role or a twoyear degree in graphic design or a related field experience with Adobe Creative Suite and Microsoft Office knowledge of printing concepts a friendly and genuinely helpful demeanor and a professional appearance. He or she is driven to succeed and is an energetic selfstarter and teamplayer who is trustworthy and a fast learner.

RESPONSIBILITIES

• Understands and fulfills the needs of walkin customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers coworkers vendors and leadership
• Empathizes and manages demanding impatient and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers packing shipping and/or print problems and offers viable solutions
• Packages shipments for safe arrival including assembling stock boxes building custom boxes and properly cushioning contents
• Manages the logistics of small to medium projects follows through to completion and updates all parties as needed
• Produces/designs proofs and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Operates all equipment software and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multitasks while maintaining extreme attention to detail and high quality control
• Maintains a clean organized and safe working environment
• May open and/or close the store and perform endofday accounting etc.
• Takes action to learn NEW products services alternative solutions and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• One year of customer service experience required (more preferred)
• One to two years of experience or a twoyear degree in graphic design or a related field
• Strong computer skills including Microsoft Office and Adobe Suites
• Knowledge and application of printing concepts
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt reliable and responsible
• Able to lift 40 pounds