DescriptionSummary
With ServiceNow as our global platform we are committed to continuous improvement optimizing system functionality and enhancing the user experience. This role plays a key part in analyzing root causes of system issues identifying solutions and preventing future occurrences. You will report to our ERP Business Process manager.
Responsibilities
Business Analysis & Process Improvement
- Collaborate with stakeholders to define develop and document business requirements objectives and system specifications.
- Analyze existing systems and processes leveraging data insights to recommend improvements.
- Ensure that proposed solutions align with business goals and drive efficiency.
System Optimization & Troubleshooting
- Investigate and diagnose system issues implementing effective solutions.
- Monitor system performance to identify trends and proactively address potential problems.
- Provide timely communication to users regarding issue resolution and system updates.
Project Implementation &
- Lead and/or participate in the planning and of system implementation projects.
- Track project milestones ensuring timely delivery of solutions.
- Coordinate with crossfunctional teams to ensure smooth adoption of enhancements.
Oracle Fusion Cloud SCM & ERP Expertise
- Utilize deep knowledge of Oracle Fusion Cloud SCM & ERP to drive system improvements.
- Serve as a subject matter expert guiding users on best practices and system capabilities.
- Work closely with IT and business teams to align system functionality with operational needs.
Stakeholder Collaboration & User Training
- Partner with business units to understand challenges and translate them into technical solutions.
- Conduct training sessions to ensure users are equipped with the knowledge to maximize system efficiency.
- Foster a culture of continuous learning and process optimization.
Requirements
- Bachelors degree in Computer Science Information Systems Software Engineering or a related field.
- Strong knowledge of Oracle Fusion Cloud SCM & ERP systems and processes.
- Excellent analytical interpersonal and communication skills with the ability to collaborate effectively in a team environment.
- Proven ability to coordinate midsize multidepartment projects with management oversight.
- 46 years of experience in a functional role within a manufacturing company utilizing purposeimplemented business systems.
- Minimum of 2 years of experience in projectoriented operations focused on process redesign and/or business system support.
- Ability to work primarily during normal Eastern Standard Time business hours with flexibility as needed based on project requirements.
Required Experience:
IC