Director Marketing Operations
Director Marketing Operations
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Job Description
Job Description
Current work authorization for Canada is required for all openings
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement
Company Overview
At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and professionally.
The Opportunity
We are seeking an experienced and dynamic marketing leader to join Fidelity Canada as the Director Marketing Operations. Reporting to the VP Marketing the Director will lead critical shared services functions should as Creative Services Translation and Production/Operations teams that orchestrate the planning and successful delivery of marketing projects while managing marketing workflow prioritization and ensuring efficiency in the content supply chain.
What You Will Do
Strategic Vision
Craft and implement the overall vision strategy and direction for the combined shared services functions.
Lead and oversee teams including Marketing Production/Operations Design Services and Translation Services.
Provide strategic operational and technical leadership for projects from development to and measurement.
Deliver results by leading a highperforming team that enhances operational efficiencies.
Proactively collaborate with stakeholders to foster innovation and adapt to changing landscapes.
Develop longterm strategic business plans to support Fidelitys goals.
Create headcount and budget forecasts ensuring alignment with business plans.
Marketing Workflow
Oversee methodologies and processes for project delivery and driving continuous improvement efforts.
Establish frameworks and governance for project intake prioritization and adhoc requests using agile project management methodologies.
Maintain and enhance tools like Workfront to support capacity planning workflow optimization and integration with other technologies for more efficient project delivery.
Proactively communicate and collaborate with stakeholders to ensure successful project delivery.
Vendor Management
Develop and implement vendor management strategies to evaluate and hold thirdparty vendors/agencies accountable for service delivery standards.
Build and maintain strong relationships with vendors/agencies ensuring optimal utilization and ROI.
Monitor performance and manage relationships to address underperformance or risk concerns.
Leadership
Provide strategic direction to the team investing in development and fostering continuous improvement.
Coach and enable team members to be facilitators of innovation and catalysts for projects.
Engage with senior leaders to understand needs and evolve shared services accordingly.
Create a culture of feedback enhancing workflows and driving competitive advantage.
What We Are Looking For
Create Experience overseeing marketing shared services teams leading a high volume of projects with fastpaced deliveries.
Technologyfirst mindset including experience with workflow and/or content supply chain optimization.
Leadership experience motivating teams and delivering excellent customer service to internal partners.
Ability to create execute and communicate strategy and results.
Track record of marketing operations leadership enablement and expertise.
Understanding of content supply chain concepts.
Experience working in a regulated environment like financial services is an asset.
Problemsolving skills and ability to increase project velocity.
Strong attention to detail and excellent written/verbal communication skills.
A willingness to be a change agent learn and coach others.
The Expertise You Bring
710 years of shared services/marketing operations experience in a fastpaced environment servicing multiple stakeholders.
3 years of experience leading and growing a highperforming marketing team.
Experience with process optimization for marketing shared services functions such as Creative Services/Design teams Marketing Operations and Production teams and Translation Services teams.
Experience overseeing teams responsible for marketing workflow and content/or content supply chain technologies such as Workfront Adobe Creative Cloud or Adobe Experience Manager.
Education
University degree (Bachelors) or equivalent work experience.
Related certifications in Workfront Adobe Creative Cloud or in Content Supply Chain management are an asset.
Related certification such as Certified ScrumMaster (CSM) PMI Agile Certified Practitioner (PMIACP) or Project Management Professional (PMP) is an asset.
Some of the ways well help you feel valued and supported as part of our team
Flexible working arrangements 100 remote hybrid and in office options
Competitive total compensation including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day with 100 employerpaid premiums that include up to $5000 annually for mental health services and therapy
Parental leave topup to 100 of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs including an active network of Employee Resource Groups
Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
We care a lot about fostering a compassionate peoplecentric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Director
Employment Type
Full-Time
