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You will be updated with latest job alerts via emailYou are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues experts in their fields who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
Location: We support US flexible working arrangements in the contiguous 48 states.
At Sun Life we look for optimistic people who want to make life brighter for ourClients.We understand the value of diverse cultures perspectives and identities and want you to bring your full and authentic self to work.Every dayyoull be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.
FullsopeRMS a subsidiary of Sun Lifeis the nations leading provider of turnkey risk management services for group ancillary insurance products. At FullscopeRMS we look foroptimistic people who want to make life brighter for ourClients.We understand the value of diverse culturesperspectivesand identities and want you to bring your full and authentic self to work.Every day youll be empowered and challengedbyworking withdynamic colleaguesto provide the highest level of service and innovation in the industry.
The opportunity
Contact Center Representatives are responsible for answering inbound calls from multiple tollfree lines for various client companies. You will resolve basic inquiries such as for Leaves of Absence and Disability referring more complicated questions to the appropriate area for support. It is also the responsibility of Contact Center Representatives to provide claimsrelated administrative assistance. All interactions will give you the opportunity to make a difference in the lives of our clients on a daily basis.
Call Center Hours
8:00am 8:00pm EST Monday Friday (no weekends are required)
How you will contribute
Drive timely resolution of various call types creating a positive client experience.
Document calls in a clear and concise manner.
Engage other departments when needed to address complex service issues.
Maintain an understanding of the different clients products and department functions.
Whatyou willbring with you
Client focused mindset and an empathetic approach toward others.
Confidence to handle escalated calls and deliver exceptional service.
Your energy to thrive in a fastpaced environment.
An ability to multitask across various technology platforms.
A desire to work collaboratively with a diverse range of people.
Prior customer service or contact center experience.
Minimum PC Speed Requirements
Download: 30 Mbps or higher
Upload: 15 Mbps or higher
Latency/Ping: The lower the better but at ideally below 50ms
Do you see yourself in this role even if you havent checked all the boxes above We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting we would love to hear from you.
Not ready to apply yet but want to stay in touch Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
Excellent benefits and wellness programs to support the three pillars of your wellbeing mental physical and financial including generous vacation and sick time marketleading paid family parental and adoption leave a partiallypaid sabbatical program medical plans company paid life and AD&D insurance as well as disability programs and more
Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employerpaid match as well as an employerfunded retirement account
A flexible work environment with a friendly caring collaborative and inclusive culture
Great Place to Work Certified in Canada and the U.S.
Named as a Top 10 employer by the Boston Globes Top Places to Work two years running
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Salary Range: $37900 $51200
At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic location. In addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Sun Life Financial is a leading provider of group insurance benefits in the U.S. helping people protect what they love about their lives. More than just a name Sun Life symbolizes our brand promise of making life brighter for our customers partners and communities. Join our talented diverse workforce and launch a rewarding career. Visit us at www.sunlife/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
#LIremote
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwisequalified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California please read our employee California Privacy Policy and Notice.
Job Category:
Posting End Date:
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Unclear Seniority
Full-Time