National Accounts Service Manager
National Accounts Service Manager
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Description
Do you want to beaNational Accounts ServiceManager
At Autocar we are transforming the vocational truck industry providing the highest quality safest and most advanced technology in the severeduty class 8 vocational truck segment. Every truck we make is customengineered and custom built to the customers specifications.
We are a privately US owned and operated company that expects our team members to act with an owner mindset: Relentless about creating value for the end user. Dogged about finding efficiencies and eliminating waste. Standing arm and arm with the rest of the team until the job is doneand ready to do it again the next day with a smile.
It is not easy do things differently in this industry. But we do itbecause we are passionate about improving the lives of the drivers that use our trucks.
YOUR MISSION
As our National Accounts Service Manager youare responsible formanaging all aspects of service for dealerships and customers and ensures satisfaction with service work. Assists customers and dealers with troubleshooting and repair ofservicerelatedproblems.
Yourresponsibilities:
Responsible for the overall service delivery performance levels and customer satisfaction levels
Tracks reports and followsup on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team
Develops and manages strong relationships at all levels of the customers organization and maintains customer confidence in the Autocar product.
Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
Coordinates cost effective selfmanaged travel schedules.
Youll demonstrate these key skills for success:
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Position requires hands on service work. To diagnose and assist in vehicle repairs when needed.
Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills Focuses on solving conflict not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.
Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.
Quality Management Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decisionmaking process; Makes timely decisions.
Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Education and/or Experience
Bachelors degree (B. A. from fouryear College or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Previous experience in theHeavyDutyTruck industry is required specific experience in the Refuse industry is preferred.
Certificates Licenses Registrations
Class B Commercial Driver License or ability to obtain is required.
Automotive Service Excellence (ASE) Certification or ability to obtain is required.
Cummins Certification is preferred.
Allison Certification is preferred.
AXIS (Team Center Engineering IMAN QAD ADNET) preferred
Ability toobtainAutocar Master Technician Certification
Where will you work
This roleis remote as itrequires80travelto customers and toAutocar LLC headquarters office inBirmingham Alabama
What do we offer in benefits
We offer an attractive compensation and benefits package to include base salary incentive bonus opportunities and benefits such as medical/dental/vision options 401K plan etc.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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