Logistics Manager DCC Communities

Be a part of operating the worlds largest cloud computing infrastructure. Amazon Web Services is seeking a bright motivated hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength attention to detail open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication team metrics and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business and ceaselessly drives their team to invent and simplify at a local regional and potentially crossregional scale.

As a leader the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes standards and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and longterm business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks. To accomplish this Logistics Managers:

Think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently meeting SLAs and delivering results. They create a plans communicate requirements negotiate priorities and define what success looks like across all levels.
Think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision design a strategy and achieve consensus on priorities that align with longterm business goals.
Ensure outcomes are auditable decisions are datadriven and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.
Ensures team compliance with policies (e.g. information security data handling PCI accessibility service level agreements etc.. They determine if appropriate metrics are in place to measure the customer experience and if not will work to define them.
Allocate time to set up needed operational metrics customer intake mechanisms team training and documentation (e.g. tutorials help pages troubleshooting).
Prioritize root cause resolution automation where possible and other projects that improve customer experience deliverable quality and the team environment.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.



Key job responsibilities
Logistics Operations Leader It is the managers responsibility to guarantee the organization is running smoothly ensuring our service meets the expectations and needs of our customers and business on a daily monthly and yearly basis. Some of these operational tasks include:
Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
Building and executing productivity plans by reviewing work forecasts determining productivity requirements and partnering with other Logistics Managers to balance labor
Determine timelines that meet business and customer expectations; ensure they are met
Partnering with the management team to establish and maintain quality control standards
Remove roadblocks and obstacles for major initiatives

Logistics Business Leader It is the managers responsibility to act as a Logistics business leader by doing the following:
The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area
The primary developer of team strategies vision and goals for their team in alignment with the broader organization
Ensure operational practices are fully compliant with legislation and policy
Generate and/or filter information from higher levels of management to their teams
Creating managing and supporting recognition and communication programs

Logistics People Leader It is the managers responsibility to act as a logistics people leader by doing the following:
Manage and drive staffing plans schedules quality initiatives performance levels and process change initiatives
The primary facilitator of team coordination and cohesion
Maintain a strong focus on personal and team growth and development
A strong supporter of projects outside of daytoday operations
Distribute new opportunities fairly amongst the team when available
Hold regularly scheduled 1:1s with a focus on personal development
Ensure accountability and documentation on coaching opportunities
Opening new requisitions and ensure bar is being raised with new internal hires
Must be accessible at all times via telephone text or similar instant messaging platforms
Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).

Process Improver The manager shall be a champion of continuous improvement by:
Proactively being a driver of process standardization and continuous improvement across the org
Contributes to operational deployment plans outlining critical and best practice launch activities
Teaching how to create documents processes tools and metrics that reflect outcomes
Conducts postdeployment evaluations to measure launch effectiveness (PDSA)
Advise team members on process improvement strategies
Audits The manager will conduct monthly audits using a standardized checklist
Meetings Lead team meetings. The manager may also represent Logistics locally and/or globally
Travel Travel between sites and across the cluster based on the need of the team and business
Design and implement the risk assessment framework for the AWS transportation program
Anticipate challenges/obstacles the transportation business would encounter while expanding geographies
Manage overall compliance of the program
Research state/ local level fleet and driver regulations and ensure specific SOPs are in place.

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.



3 years experience with email Microsoft Office (or equivalent) online tools working with database front ends and deriving reports and presentations.
3 years of logistics experience.
2 years experience training and managing people and teams.

Ability to troubleshoot out without a road map transform organizations as well as break the mold in terms of ways to reframe and solve problems
Strong decisionmaking skills
Has the essential ability to inspire passion in others
Ability to operate with significant autonomy and discretion
Ability to collaborate in a teamcentric environment


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.