Technical Support Specialist
Technical Support Specialist
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Job Description
Our Mission:
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create manage and convert highquality pipeline to revenue.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability Growth Mindset Integrity Fun and One Team. Every 6sensor plays a part in dening the future of our industryleading technology. 6sense is a place where differencemakers roll up their sleeves take risks act with integrity and measure success by the value we create for our customers.
We want 6sense to be the best chapter of your career.
Role Responsibilities
- Analyse track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
- Analyse data using SQL / spreadsheets and ad hoc analysis
- Identify alternate solutions when necessary and communicate them to customers
- Maintain a detailed understanding of product architecturetechnical components and application functionality
- Assist in creating training materials pertaining to product troubleshooting and usage
- Set up and document troubleshooting procedures for new product features
- Communicate clearly and effectively with customers fellowsupport team members and the other internal teams
Preferred Skills & Experience
- 38 years customer supportexperience for software applications
- 3 Years Knowledge of and experience with SQL
- Experience with MAP and CRMSalesforce
- Strong (verbal and written) communication skills with an ability to build relationships
- Experience describingtechnicalconcepts to a nontechnicalaudience
- Ability to function and thrive in a team environment with an appreciation of aggressive goals
- Ability to work independently
- Effective prioritizations and multitasking
- Experience working with Google Analytics a plus
- Experience/knowledge of Salesforce integrations a plus
- Experience in a SaaS environment is a plus
- Experience with ticketing systems Zendesk and JIRA a plus
Our Benefits:
Fulltime employees can take advantage of health coverage paid parental leave generous paid timeoff and holidays quarterly selfcare days off and stock options. Well make sure you have the equipment and support you need to work and connect with your teams at home or in one of our oces.
We have a growth mindset culture that is represented in all that we do from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee wellbeing is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERGhosted events we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
We are aware of recruiting impersonationattempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee reach out to jobs@6sense
Required Experience:
Unclear Seniority
Employment Type
Full Time
