Partner Success Manager CADRMS

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.

Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.

The Role

The Partner Success Manager CAD/RMS position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Manager take on management of client product upgrades and provide frontline nontechnical support for all clients utilizing our Record Management System (RMS) and Computer Aided Dispatch (CAD). They work with the client evolution teams to identify opportunities to enhance the customer experience and implement addon functionality to take advantage of the evergreening of the product suite.

What Youll Do

• Own and manage longterm partnerships with a portfolio of partner agencies from onboarding and beyond
• Serve as point of contact and advocate for assigned partner agencies
• Work closely with sales implementation support and product teams to align exceptional service delivery
• Remain focused on the three primary goals of Partner Success: drive value reduce/manage churn and support the renewal process
• In cooperation with the Director of Partner Success determine the metrics health scores and KPIs relevant to each account
• Collaborate with sales product and marketing to support strategies across the Versaterm ecosystem

What You Bring

• Understanding of public safety software systems and law enforcementpractices
• Proven customer support and/or account management experience
• Excellent written and oral English language skills
• Knowledge of JIRA Confluence Kantata or CRM systems (eg. Gainsight) will be considered an asset
• Knowledge of CAD RMS or Mobile Applications (Versaterm products specifically would be an asset)
• Passion for public safety
• Ability to travel to provide onsite services

Youll Succeed If You Have

• An intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
• The ability to multitask prioritize and manage time efficiently
• The ability to be an Independent worker and team collaborator
• Excellent communication listening and problemsolving skills and the ability to hold executivelevel internal and external conversations that drive business and move relationships forward

Equal Opportunity

Versaterm is committed to building and supporting inclusion diversity and equity and sustaining a barrierfree environment.Accommodations areavailable on request throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies please