Front Desk Receptionist

Front Desk Receptionist

Summary

The Front Desk Receptionist is responsible for executing Bridges lobby services and serve as the designated liaison and firstperson youth and guests engage when visiting and contacting Bridge. The ideal candidate will have a proven history of relevant experience including superior customer service and strong interpersonal and communication skills. Additionally they must be highly dependable and committed to their schedule as assigned. Maintaining an excellent attendance record is essential to this role.

The Receptionist will also be a knowledgeable provider of accurate program and service information and direct guests (and callers) to appropriate departments as needed. The Receptionist will maintain a clean and organized lobby area that fosters a welcoming environment as the gateway to Bridge services.

ESSENTIAL JOB FUNCTIONS

• Maintain professional demeanor and etiquette.
• Welcome all guests and visitors.
• Excellent interpersonal and communication skills
• Answer and direct all incoming calls.
• Maintain accurate logs of client visits and program destinations.
• Complete counseling visitor logs
• Compile daily statistics for services.
• Accept and sign for all deliveries and packages.
• Provide administrative support as assigned.
• Distribute external and internal employee mail as needed.
• Maintain clean and organize front desk/reception area.
• Participate in supervision team and staff meetings as scheduled.

QUALIFICATIONS

• Resolute and committed to meeting time and attendance expectations.
• Must be proficient in basic office software and technology including telephone operations email/text Microsoft Office and data systems.
• Must be comfortable working in a fastpaced dynamic work environment.
• Excellent interpersonal oral and written communication skills required.

EDUCATION AND EXPERIENCE

• High School or equivalent
• Minimum of two years office administrative / receptionist work.
• 1 2 years of customer service experience

• 1 2 years of front desk/ lobby operations experience
• Must be proficient in basic office software and technology including telephone operations email/text Microsoft Office and data systems.
• Must be comfortable working in a fastpaced dynamic work environment.
• 1 2 years of experience working with atrisk young adults 18 24 preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift fifteen pounds at times.

COMPENSATION

HOURLY: The hourly rate for this role is set at $20.00 an hour

BENEFITS

Bridge Over Troubled Waters offers a competitive benefitspackage that includes:

• Paid time off (sick time vacation time personal time) as well as 13 paid holidays and a birthday holiday
• Health dental and vision insurance
• 401(K) with 3 matching of contributions after one year of employment
• Employer sponsored flexible spending accounts commuter pretax benefits employer paid shortterm disability long term disability and life insurance.

Bridge Over Troubled Waters Inc.is an equal opportunity employer and does not discriminate on the basis of sex race color religion sexual orientation gender identity national origin genetic information cultural heritage ancestry political belief age marital status pregnancy physical or mental disability or veteran status.

At Bridge Over Troubled Waters we strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require one to participate in the recruitment selection and/or assessment processes. Should you require an accommodation please contact our Talent Acquisition team by email atand we will work with you to meet your accessibility needs.