Benefits Advisor with French
Benefits Advisor with French
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Job Description
Michelin is hiring!
What were looking for:
- Fluency in French (C1 level) and proficiency in English;
- 12 years of experience in customer service or a similar role;
- Strong team player with a customerfocused approach;
- Excellent problemsolving skills;
- Proficient in Microsoft Office suite.
Benefits Advisor responsibilities:
Tyre benefits administration for the Michelin employee and retiree:
- Administratively solve tire fitting requests for eligible staff cars (first fitting replacement due to wear and tear or replacement of previously fitted vehicle) ensuring that the correct size is chosen in compliance with safety rules and local legislation in force.
- Administratively deal with requests to equip company vehicles.
- Answer telephone calls received from beneficiaries and occasionally from Euromaster centers.
- Initiate telephone calls to pensioners and active employees to inform them of the delivery date of the tires ordered or to facilitate the processing of their requests.
- Initiate telephone calls (occasionally) to Euromaster centers to check the delivery of certain orders
- Register tire orders in the order registration system.
- Confirm the treatment of beneficiarys requests by mail or courier and sends the necessary tire fitment visit forms to the beneficiaries and Euromaster centers.
- Enter technical data (approvals and fitment confirmations) and personal data into the management system whenever necessary to ensure the accuracy of the history of each file handled.
- Handle specific requests following the destruction of the vehicle equipped with tires.
- Process invoice reimbursement claims following damage to tires on a vehicle already registered in the system.
- Close the files of inactive employees and forwards the information to the payroll team.
- Archive the documentation according to the archiving procedure.
- Take cognizance of employee complaints and resolves them to the extent possible or refer to Sr. Benefits Advisor if the complaint is complex.
- Analyze technical complaints received from beneficiaries (defective tires) and take the necessary steps to exempt beneficiaries from the annual contribution.
Activity monitoring:
- Report to the senior or operational leader specific process issues in the perimeter.
Confidentiality:
- Respect the confidentiality of employees personal data and the decisions of the parties involved.
Team work and organization:
- Propose solutions to improve and simplify administrative processes.
- Provide backup and punctual support in team activities related to the responsibilities of the position.
- At the hierarchical superiors request also perform other tasks which are directly related to the main responsibilities detailed above.
In Michelin we offer:
- Flexible work schedule and homeoffice options
- A customizable benefits package with options to choose: gym access medical or dental services private retirement pension deduction of public transport costs cultural activities vouchers etc.
- Private medical subscription;
- Life insurance;
- Lunch vouchers and discounts;
- Deduction of vacation costs.
How we recruit:
Once you submit your application one of our recruiters reviews it. If your profile fits our role:
- We have a phone call to get to know each other;
- We hold assessments to see your language skills and competencies;
- We meet in a face to face (or online depending the context) interview with a recruiter and the hiring manager.
Pass all stages with flying colors and well send you our offer.
LETS INSPIRE MOTION FOR LIFE
Where do success and ideas come from We strongly believe they come from collective intelligence.
Our talents people and employees are the source of purposeful and sustainable innovations. Thats why we care about developing and enhancing their strength and we ensure them a tailored professional journey across units and countries.
What drives us is the spirit of unlimited innovation which we all possess. Our goal is to cultivate and nurture that spirit by questioning the status quo improving our way to do things. Therefore we are always optimistic as to overcome the challenges of tomorrow.
Thats our mission as an employer: inspiring innovation in all of us to build a better life in motion for you and for everyone.
Michelin a leader in the field of tires is dedicated to sustainably enriching the mobility of goods and people through the production distribution and marketing of tires for each type of vehicle. It also offers innovative business support services digital mobility services and publishes travel hotel and restaurant guides maps and atlases. Michelin has over 4500 employees in Romania: 3 factories 2 in Zalu and 1 in Floreti Prahova) as well as a commercial network and a center for shared services in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.
#LIHybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
