Exceptions Associate
Exceptions Associate
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the Role and Team:
We believe in customercentricity authenticity and bold innovation. Everyone is encouraged to bring their unique selves to work every day as we continue to connect people and create economic opportunity. We are currently seeking an Exceptions Associate to join our team in West London. In this role you will support the team in dealing with exceptions related to the authentication process of highend goods such as sneakers watches and handbags. This is an exciting opportunity for someone with an interest in the authentication process and a passion for ensuring customer trust.
As part of the Exceptions team you will be helping eBay maintain its reputation as the leading marketplace for buying and selling authentic luxury goods. The team is dedicated to improving buyer trust enhancing the eBay brand and supporting sellers in driving conversions and improving sales price.
What You Will Accomplish:
Support the daytoday management of exception activities including handling items that couldnt be authenticated have missing components quality issues or incomplete shipping details.
Assist with the identification and resolution of exceptions to ensure a smooth experience for both buyers and sellers.
Collaborate with crossfunctional teams including Customer Service Product Legal and our Vertical Business teams to enhance the overall customer experience.
Contribute to the improvement of processes and workflows by proposing ideas to improve efficiency and performance.
Supervise and report on key performance indicators (critical metrics) related to exception management.
Research and resolve issues or concerns through effective problemsolving and analytical skills.
Stay flexible to changes in workflows and evolving responsibilities.
Maintain accurate documentation and support the team with daily operational needs.
Develop strong working relationships with both internal teams and external partners.
What You Will Bring:
Strong interest in luxury goods and/or ecommerce.
Ability to work collaboratively and contribute to a positive team environment.
Excellent communication skills both written and verbal.
Strong attention to detail and organizational skills.
Ability to handle and prioritize tasks independently.
Analytical attitude with the ability to solve problems and identify areas for improvement.
Proficiency with standard office tools (e.g. word processing spreadsheets Slack etc..
A teamoriented demeanour and a proactive approach to problemsolving.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected status.If you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
IC
Employment Type
Full-Time
