Production Support Engineer - Commodities
Production Support Engineer - Commodities
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Trading Applications Support is the first call for the firms trading teams regarding their trading requests and trade processing.
A candidate in this role interfaces with trading teams Technology teams External vendors Risk Management Operations Broker community.
We are looking for a L 1/L2 Production Support Engineerto join our team in London providing trade support to all EMEA Trading Teams on the firms proprietary and external trading applications. You will be responsible for resolving client and application issues stemming from use of our trading platforms to executing trades across global markets.
The role will be focused on business support across Commodities & Fixed Income Trading production support
You will be part of a Global Support Team (follow the sun model) helping to provide our users base with world class service.
Principal Responsibilities
Trade Support:
- 1st and 2nd Line support for All Trading team within the EMEA region
- Incident & Change management
- Assist with automating processes to increase efficiency and streamline trade support
- Manage communications with wide range of stakeholders (firm management brokers development teams risk management)
Trading Platform Onboarding and Management:
User onboarding : responsible for the setup of new users configuring accounts product permissions coordinate with risk for trading limits coordinate test trades
User Trainings : Provide training to new users on various technology stack (Trading application & risk management platforms)
Qualifications/Skills Required
Previous experience in a Trade Support / Business Analyst role in a major financial institutions (sell side / buy side / trading firm)
Experience Supporting Commodities Trading and proficient with Trading Platforms such as Trayport WebICE TT
Working knowledge of an object oriented programing language (Python Java) and API concepts (HTTP protocol RestAPIs..
Exposure to multiple asset class (EQ Derivatives Interest Rates derivatives Equities Cash markets Fixed Income Credit) desirable
Good understanding of Unix / Windows environments
Intermediate SQL skills
Familiarity with middle and back office systems risk management tools (OpenLink Imagine.. and with Bloomberg or Reuters market data desirable
Able to prioritize in a fast moving high pressure constantly changing environment; Good sense of urgency problem management and escalation
Excellent communication and interpersonal skills
Detail oriented accountability and strong sense of ownership
Fast learner with a demonstrated aptitude to grasp new concepts quickly
Employment Type
Full-Time
